Director, Retail Operations

About the role

The South Carolina Stingrays of the ECHL are seeking a detailed, highly organized, motivated and creative person to manage and elevate the organization's retail operations. This is a full-time onsite position in Charleston, SC.

Responsibilities

• Design, select, purchase, and manage inventory of all merchandise for the South Carolina Stingrays.
• Supervise team store staff which includes scheduling of hours and the delegation of tasks.
• Identify and vet potential vendors and negotiate terms and conditions for the design, purchase, and delivery of merchandise and souvenir items.
• Develop a retail and online merchandise strategy to identify popular items, promotions, and price points to meet projected revenue goals and forecasted budget.
• Oversee the team store, E-commerce and online store, including the monitoring of sales, collection of online orders, packaging and shipping of items, and website layout design.
• Manage the Shopify retail merchandise Point of Sale System (POS).
• Create detailed merchandise reports for Team President and Owner.
• Prepare and maintain accurate inventory records and adjust inventory as needed.
• Prepare daily sales reports and maintain familiarity and accountability with the retail merchandise budget.
• Coordinate with the Manager of Marketing, Graphic Designer, and Game Operations to execute promotional sales through the team social media channels and In-Game Presentation.
• Coordinate with Equipment Manager for sale of game used Stingrays equipment.
• Create an inviting retail store layout at The Reef that displays and promotes the team’s image and merchandise.
• Create and manage all Stingrays jersey auctions and raffles through DASH.

Qualifications

• Bachelor’s Degree in related field.
• 1-3 years management experience in retail operations.
• Prior sports industry retail experience preferred.
• Strong organizational and time management skills.
• Must be creative, detail oriented and highly motivated with a strong work ethic.
• Ability to work flexible hours including nights, weekends, and holidays.