Director of Retail Operations

About the role

The Director of Retail Operations at SSA Group at Monterey Bay Aquarium is responsible for overseeing all aspects of the retail operations, ensuring that operational needs are met, maintaining a clean and safe work environment, and promoting an inclusive and supportive approach.

Responsibilities

• Coach, supervise, and direct all department managers to meet operational needs such as financial, staffing, product, merchandising, client expectations, etc.
• Aid management in developing training standards for alcohol service, customer service, safety, harassment, etc.
• Work with the Buyer to track, maintain, and budget inventory and Cost of Goods (COG) as necessary.
• Work closely with the General Manager regarding client relationships, maintain professional communication, and display support when necessary.
• Oversee all retail operations onsite, responsible for coaching and documenting management and operations.
• Remain knowledgeable of and manage in accordance with all applicable local, state, and federal laws.
• Ensure a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Manage payroll and controllable profit within established guidelines.
• Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.; in managing Department Managers.
• Set precedent to achieve Sales, Per Cap & Controllable Budget.
• Minimize controllable costs associated with the operation.
• Continually strategize with the General Manager on revenue avenues, areas of opportunity.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
• Oversee, support, and assist in driving operational systems, processes, and policies in support of the organization's mission, business needs, client & SSA expectations.
• Ensure the unit is compliant with company policies and standards; Ensure compliance with all health and safety regulations, laws, and policies.
• Determine appropriate level of operation on a daily basis based on weather, events, client needs, etc.
• Develop new and innovative operational items in all departments.
• Audit Worker Compensation Compliance.
• Promote an inclusive & supportive approach at the Unit.
• Achieves the unit's goals related to sustainability/conservation efforts.
• Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills that is combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Qualifications

• Five years of operations management, with strong Retail background.
• Must be 18 or older.

Skills

• Strong interpersonal and communication skills.
• Proven leadership skills.
• Exceptional problem solving/decision making skills.
• Financial management, merchandising, analytical, planning and leadership skills.
• Flexibility in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs).
• Ability to work varied hours/days, including nights, weekends and holidays.

Benefits

• Full-Time $75 monthly cell phone stipend.
• Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.
• Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
• Parental Leave: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
• Paid Bereavement Leave: Up to 5 days Paid Bereavement Leave.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable.
• Paid sick leave is provided in accordance with applicable state and local laws.

Pay

Full-Time $75 monthly cell phone stipend.

Schedule

Flexible schedule; includes nights, weekends, and holidays as needed.