Director Retail Operations
About the role
The Director Retail Operations leads retail operations across multiple locations to deliver a consistent, customer-centric service experience that supports sales and lending performance. The DRO enhances operational effectiveness by streamlining workflows, reinforcing process consistency, and strengthening team capability to support execution across the retail network.
Responsibilities
- Aligns and optimizes retail operations workflows and processes to support efficient, consistent delivery of sales and lending activities across locations.
- Establishes, monitors, and enforces operating standards, procedures, and controls to ensure compliance with regulatory requirements and internal policies.
- Cultivates external and industry relationships to share best practices, strengthen market insight, and enhance organizational reputation.
- Provides clear goals, plans, and expectations that translate strategy into action.
- Leads complex initiatives that improve performance, quality, or innovation.
- Develops team members through coaching, feedback, and accountability.
- Builds strong partnerships across the Association resulting in alignment and coordinated execution.
- Exercises sound judgment to balance business needs, risk, and customer impact.
Requirements
- Bachelor's Degree with 5 years relevant experience.
- Mental & Physical Requirements: While performing the responsibilities of this role, team members typically sit for extended periods, use hands for computer and office tasks, and communicate verbally. Standing or walking may be required on a frequent basis, with occasional reaching, lifting, or moving items weighing up to ten pounds. Vision requirements include close and distance vision. The work environment generally involves a moderate noise level.
Qualifications
- Sustained mental focus, problem-solving, and the ability to manage multiple tasks, with extended computer use common.
- Additional physical or mental requirements related to driving, such as holding a valid driver’s license and the ability to travel long distances.
Skills
- Operational leadership
- Strategic planning
- Process improvement
- Team management
- Customer service
- Collaboration
- Problem-solving
Benefits
- Medical, dental, and vision insurance
- Well-being and fitness reimbursement programs
- Paid vacation, sick leave, and holidays
- 401(k) plan with company contributions and matching opportunities
- Paid parental leave
- Short-term and long-term disability coverage
- Tuition reimbursement and professional development programs
- Community involvement and volunteer opportunities
- Variable compensation opportunities for eligible positions
Pay
The salary range for this position is estimated to be $91,854.00 – $200,929.00 annualized, which reflects the company’s current estimate of the potential compensation range at the time of posting. This salary range reflects the anticipated compensation for this position and represents one component of the total rewards package. Final compensation will be determined based on factors such as experience, skills, education, qualifications, and allotted budget. The organization offers a comprehensive benefits program as part of its overall compensation strategy, and salary ranges are reviewed periodically to remain aligned with market conditions.
Schedule
Full Time, Onsite
Travel Required
50% - 75%