Director of Retail Operations

Primary Responsibilities

• Lead, coach, and develop Store and Operational Managers and department leaders through regular coaching, performance management, and accountability.
• Foster a culture rooted in Purpose Brands 414's mission, values, and leadership expectations.
• Create an environment where leaders are empowered, supported, challenged, and equipped to grow personally, professionally, and spiritually.
• Provide strategic oversight for all retail operations, ensuring consistency, excellence, and alignment across every location.
• Develop scalable operating systems, SOPs, reporting tools, and technology that improve efficiency and support future growth.
• Oversee merchandising, inventory flow, donation processing, pricing strategy, customer experience, safety, facilities, and store presentation.
• Partner with Marketing to execute seasonal campaigns, promotions, store resets, grand openings, and other key initiatives.
• Champion volunteer engagement strategies that expand organizational capacity while creating meaningful volunteer experiences aligned with the organization's mission.

Communication & Collaboration

• Translate organizational vision into clear operational priorities and execution plans.
• Lead effective communication rhythms, including Operations L10 meetings and regular leadership updates.
• Create strong cross-functional collaboration with Operations, Marketing, Finance, Human Resources including volunteers and interns, Development, Facilities, and Integrated Ministry Development.
• Communicate with clarity, humility, consistency, and accountability while building trust throughout the organization.

Financial Accountability

• Own the financial performance of the retail division, including revenue, profitability, budgets, staffing plans, and forecasting.
• Monitor key financial and operational metrics to identify trends, improve performance, and support strategic decision-making.
• Establish and track KPIs related to sales, labor, inventory and sell through, customer experience, profitability, and operational productivity.
• Ensure responsible stewardship of organizational resources while balancing financial sustainability with mission impact.
• Present operational performance, opportunities, and recommendations to executive leadership.

Strategic Planning & Continuous Improvement

• Develop multi-year operational strategies that support organizational growth and regional expansion.
• Build repeatable systems that create consistency across current and future retail initiatives.
• Evaluate performance using operational, financial, and customer data to identify opportunities for improvement.
• Lead continuous improvement initiatives that strengthen operational effectiveness, customer experience, profitability, and mission impact.
• Serve as a strategic thought partner to the COO and Executive Leadership Team.

Additional Responsibilities

• Conduct regular store visits and leadership coaching across retail and warehouse locations.
• Support fundraising events, community initiatives, and major organizational events as needed.

Key Attributes for Success

• Spiritual maturity and high spiritual quotient (SQ)
• Alignment with Purpose Brands 414's mission and values
• Strategic, systems-oriented thinking
• Operational excellence and continuous improvement
• Financial acumen and stewardship
• Analytical decision-making
• High emotional intelligence and relational leadership
• Exceptional communication and influence
• Strong organizational and project management skills
• Courageous leadership with humility
• Personal ownership, accountability, and adaptability

Required Qualifications

• Active and growing relationship with Jesus
• Aligned with PB414’s mission to cultivate redemptive, marketplace-driven initiatives
• Bachelor's degree in Business, Retail Management, Operations, Supply Chain, or related field, or equivalent leadership experience
• 5+ years of progressive retail leadership experience
• 3+ years leading multiple retail locations, districts, or large-format operations
• Demonstrated responsibility for significant operating budgets and financial performance
• Strong knowledge of retail analytics, KPIs, budgeting, forecasting, and operational reporting
• Proven success developing leaders, improving processes, and leading organizational change
• Excellent communication, coaching, emotional intelligence (EQ) and spiritual quotient (SQ)
• Ability to manage multiple priorities within a fast-paced, entrepreneurial environment with a passion for innovation
• Demonstrates spiritual maturity by leading with humility, purpose, and discernment

Preferred Qualifications

• Experience in thrift, resale, nonprofit, or mission-driven retail
• Experience in church ministry or marketplace ministry
• Experience opening new retail locations or supporting organizational growth
• Familiarity with EOS (Entrepreneurial Operating System)
• Experience with Square for Retail or comparable retail management systems