Retail Licensed Optician

Full-time position with competitive pay and benefits as outlined in the Company’s collective bargaining agreement.

About the Role

Assists customers with frame selection, fits, and dispenses frames. Utilizes technical information to interpret prescriptions and help customers select optical products and services.

Pay

Minimum pay rate of $25.50 per hour, with starting pay varying based on experience up to a maximum of $38.25 per hour. Incentive pay, wage upgrades, and overtime opportunities are also available.

Responsibilities

• Assist each customer in frame and lens selection while meeting social distance requirements.
• Ensure compliance with social distancing, cleaning protocols, and hygiene practices (e.g., frequent handwashing, avoiding handshakes, covering nose and mouth while coughing/sneezing, avoiding touching eyes/nose/mouth with unwashed hands).
• Provide customers with accurate product information regarding frames, lens selections, and other services.
• Provide customers covered by Third-Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses.
• Inform customers of any additional charges not covered by their Third-Party insurance.
• Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs, using all available demonstration tools.
• Analyze and interpret patients’ prescriptions; communicate with the Lab and Optometrist as necessary to ensure accuracy.
• Sell, fit, and dispense frames and accessories through accurate measurements, verification of ordered products, and adjustments of optical products in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area.
• Ensure accuracy of customer pricing for retail customers.
• Maintain license requirements per State Guidelines.
• Provide feedback and guidance to Apprentice Opticians where applicable.
• Adhere to privacy, confidentiality, and proprietary company policies and procedures (e.g., HIPAA).
• Participate in training and educational activities necessary to fulfill departmental goals and maintain professional affiliations or organizational requirements.
• Maintain cleanliness of all equipment, workstations, and the overall facility daily.
• Complete additional responsibilities as assigned based on changing business needs.

Requirements

• High School Diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products, services, prescription analysis, interpretation, fitting, and dispensing.

Skills

• Language Skills:
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations.
• Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, interest, and percentages.
  • Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
• Behavioral Characteristics:
  • Basic computer literacy.
  • Strong communication skills and a desire to work with the public.
  • Outgoing, positive professional personality and appearance.
  • Ability to work independently and as part of a team.
  • Ability to interact well with Doctors and other associates.
  • Ability to perform multiple tasks simultaneously.
  • Flexibility to support change.
  • Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
  • Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear most of the time.
• Occasionally required to walk and reach with hands and arms.
• Frequently required to lift and/or move up to 20 pounds.
• Moderate noise level in the work environment (e.g., use of computers, printers, and machines).

Activity Amount of Time Stand Over 2/3 Walk Under 1/3 Sit 1/3 to 2/3 Use hands to finger, handle, or feel Over 2/3 Reach with Hands and Arms Under 1/3 Climb or balance None Stoop, kneel, crouch, or crawl None Talk or hear Over 2/3

• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Color vision (ability to identify and distinguish colors).
• Peripheral vision (ability to observe an area up and down or to the left and right while eyes are fixed on a given point).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).