Retail Licensed Optician

Full-time position.

Pay

$27.00 - $40.50 per hour plus incentive opportunities. Starting pay may vary based on experience up to a maximum of $40.50 per hour. Union position with competitive pay and benefits as outlined in the collective bargaining agreement.

Responsibilities

• Assist each customer in frame and lens selection while meeting social distance requirements.
• Ensure compliance with social distancing, cleaning protocols, and hygiene practices (e.g., frequent handwashing, avoiding handshakes, covering coughs/sneezes, avoiding face-touching).
• Provide customers with accurate product information regarding frames, lens selections, and other services.
• Assist customers covered by Third Party insurance with accurate benefit information to ensure proper selection of frames and lenses; inform customers of any additional charges not covered by their insurance.
• Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs, using all available demonstration tools.
• Analyze and interpret patients’ prescriptions; communicate with the Lab and Optometrist to ensure prescription accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, verification of ordered products, and adjustments of optical products in accordance with Eyewear Presentation standards.
• Maintain a clean and orderly dispensing area.
• Ensure accuracy of customer pricing for retail customers.
• Maintain state licensure requirements for ophthalmic dispensing.
• Provide feedback and guidance to Apprentice Opticians where applicable.
• Adhere to privacy, confidentiality, and proprietary company policies and procedures (e.g., HIPAA).
• Participate in training and educational activities to meet departmental goals and maintain professional affiliations or organizational requirements.
• Maintain cleanliness of all equipment, workstations, and the overall facility daily.
• Complete additional responsibilities as assigned based on changing business needs.

Requirements

• High School Diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Demonstrated knowledge and ability to explain optical products, services, prescription analysis, interpretation, fitting, and dispensing.

Skills

• Language Skills:
  • Ability to read and comprehend simple instructions, correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations.
• Mathematical Skills:
  • Ability to calculate figures such as discounts, interest, and percentages.
  • Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability:
  • Ability to apply common sense to carry out instructions provided in written, oral, or diagram form.
  • Ability to handle problems involving several concrete variables in standardized situations.
• Technical Skills:
  • Basic computer literacy.
• Behavioral Characteristics:
  • Strong communication skills and a desire to work with the public.
  • Outgoing, positive professional personality and appearance.
  • Ability to work independently and as part of a team.
  • Ability to interact well with doctors and other associates.
  • Ability to perform multiple tasks simultaneously.
  • Flexibility to support change.
  • Ability to work onsite and participate in interactive onsite meetings regularly and predictably.
  • Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.

Physical Demands

• Frequently required to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear.
• Occasionally required to walk and reach with hands and arms.
• Frequently lift and/or move up to 20 pounds.
• Moderate noise level (e.g., use of computers, printers, and machines).

Activity Breakdown:

• Stand: 1/3 to 2/3 of the time.
• Walk: Under 1/3 of the time.
• Sit: Under 1/3 of the time.
• Use hands to finger, handle, or feel: Over 2/3 of the time.
• Reach with hands and arms: Under 1/3 of the time.
• Climb or balance: None.
• Stoop, kneel, crouch, or crawl: None.
• Talk or hear: Over 2/3 of the time.

Vision Requirements:

• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Color vision (ability to identify and distinguish colors).
• Peripheral vision (ability to observe an area up/down or left/right while eyes are fixed on a point).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to bring an object into sharp focus).