Retail Guitar Repair Technician

Role Overview

As a Repair Technician (Guitar), you will perform maintenance and repair services on customer-owned instruments and assist with store inventory maintenance. Your focus will be on delivering quality work and exceptional customer experience to build and grow the business.

Key Responsibilities

• Interact with customers to ensure a positive experience
• Service and repair customer guitars with craftsmanship
• Maintain store-owned gear as assigned
• Complete warranty repair work
• Assist with additional duties as needed

Qualifications & Skills

• Skilled in guitar repairs
• Strong customer focus, approachable, knowledgeable, and passionate about music
• Proactive with initiative to identify opportunities and resolve issues
• Ability to learn product knowledge and sales techniques through certification
• Effective trainer and communicator

Preferences include foundational knowledge of store products. The role emphasizes creating inclusive environments, fostering lifelong musicians, and prioritizing customer satisfaction.