Retail Full-Time Sales Lead - Savage X Fenty (Cross County Center - Yonkers, NY)

About the Role

As a Full-Time Sales Lead at Savage X Fenty, you will report directly to the Store Manager and play an essential role in supporting day-to-day store operations and team development. You will work closely with the Store Manager to uphold the values and culture of our organization, building a fearless, confident, and inclusive team that delivers an exceptional customer experience. This role is integral in establishing our retail presence and creating a forward-thinking, innovative retail experience for both the team and customers.

Responsibilities

• Uphold an inclusive store culture reflective of our values and brand ethos, fostering engaged store associates and outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening and closing procedures, bank deposits, driving productivity during downtime, and maintaining cleanliness and service standards.
• Achieve KPI targets, budgets, and objectives by fostering a culture of accountability for individual and overall performance.
• Engage customers by providing knowledge on product fabrics, features, fit, and function.
• Train and provide immediate feedback on the Customer Experience Playbook and performance expectations (e.g., Customer Engagement, Omnicart, Member Chat).
• Inspire associates to meet or exceed individual and team performance goals in coordination with the Store Manager.
• Communicate inventory and training needs to the Store Manager to enhance the customer experience.
• Maintain store-merchandising guidelines to create an easy-to-shop environment that adds value to the customer’s purchase journey.
• Actively participate in providing feedback to the Store Manager to continuously improve business operations.
• Strive for excellence in meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to customers and team members.
• Maintain personal sales and achieve sales goals.
• Uphold all safety and security standards, identifying and communicating potential issues.
• Support inventory controls by accurately receiving/transferring product, participating in inventory counts, and maintaining an organized back of house (boxes may weigh 10-30 lbs).
• Assist with visual merchandising standards in partnership with the Store Manager.
• Maintain cleanliness and organization of the store, including the sales floor, stockroom, and common areas.
• Perform additional duties as assigned based on business or operational needs.

Requirements

• 1-2 years in a customer-facing role, with experience in lingerie and intimates or a high-volume retail environment preferred.
• Flexible and reliable schedule; availability to work evenings, weekends, and holidays based on business needs.
• Ability to approach ambiguity and challenges with positivity and a growth mindset while leading multiple initiatives.
• Excellent verbal, written, and interpersonal communication skills, with the ability to clearly communicate vision and purpose.
• Tech-savvy or strong comfort with technology as part of daily responsibilities.
• Self-directed and highly motivated to take ownership of tasks and ensure solutions.
• Ability to work in a team-selling environment.
• Physical requirements: constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; may occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Must be 18 years of age or older.

Pay

This role offers a salary between $20.00 - $21.50 hourly, depending on experience.

Benefits

• 70% employee discount on Savage Retail Brands.
• Paid sick time.
• Paid time off.
• 401k match.
• Quarterly bonus plan.
• Monthly free outfit.
• Additional benefits available.