Retail Full-Time Sales Lead - Savage X Fenty (Glendale Galleria - Glendale, CA)

About the role

As a Retail Keyholder at the Glendale Galleria location, you will support Store Leadership in building a fearless, confident, and inclusive team that brings the Savage X Fenty experience to our first in-real-life (IRL) retail locations. In this role, you’ll work closely with the Store Leader to uphold the brand’s values and culture while establishing our retail presence nationwide. You’ll help create a best-in-class employee environment and deliver an exceptional, one-of-a-kind customer experience. As a leader in our first stores, you’ll play a key role in shaping a forward-thinking and innovative retail experience for both your team and customers.

Responsibilities

• Foster an inclusive store culture that reflects our values and brand ethos, resulting in engaged sales advisors and outstanding customer experiences.
• Partner with Store Leaders to deliver a dynamic and meaningful customer journey, supported by impactful visuals and technology, and elevated by a highly engaged store team.
• Achieve KPI targets, budgets, and objectives by driving a culture of accountability and ownership among the team.
• Approach business opportunities, risks, and roadblocks with urgency and a growth mindset, collaborating with the Store Leader and cross-functional teams.
• Actively engage guests and VIP members by providing an experience centered around body positivity, product knowledge, and authenticity.
• Provide training and immediate feedback to the store team on customer service, performance expectations, and operational standards.
• Collaborate with the Store Leader to inspire sales advisors to meet individual and team performance targets.
• Maintain visual merchandising standards by coaching and training the team based on VM guides, floorsets, and expectations.
• Serve as a resource for product knowledge, operational compliance, and global communication to all team members.
• Maintain and achieve personal performance targets.

Requirements

• 1-2 years of retail experience, preferably in a high-volume environment.
• Excellent verbal, written, and interpersonal communication skills, with the ability to clearly articulate vision and purpose.
• Ability to lead through ambiguity while managing multiple initiatives.
• Tech-savvy or comfortable using technology as part of daily responsibilities.
• Strong organizational skills, sense of urgency, time management, and attention to detail.
• Self-directed and highly motivated to take ownership of tasks and drive solutions.
• Flexibility with your schedule, as work hours will be based on business needs.

Benefits

• Discretionary Paid Time Off
• Healthcare Plans
• Calm App Subscription
• Employee Discounts
• 401K Plan
• Bonus Plan
• Additional perks and rewards supporting health, well-being, and work-life balance

Pay

The starting hourly rate for this position is $19.20. Offers may vary based on experience, role complexity, subject matter expertise, work location, and other relevant factors.