Retail Full-Time Sales Lead - Savage X Fenty (Miami Worldcenter - Miami, FL)

Savage X Fenty is seeking a driven and passionate Full-Time Sales Lead to support day-to-day store operations and team development at our Miami Worldcenter location in Miami, FL. This role reports directly to the Store Manager and plays an essential role in building a fearless, confident, and inclusive team that delivers the Savage X Fenty experience.

About the Role

As a leader in our stores, you will work closely with the Store Manager to uphold the values and culture of our organization while establishing our retail presence. You will help create a best-in-class employee environment and deliver an exceptional, one-of-a-kind customer experience. This role is integral in building a forward-thinking and innovative retail experience for both your team and customers.

Responsibilities

• Uphold an inclusive store culture reflective of our values and brand ethos, fostering engaged store associates and outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening/closing procedures, bank deposits, driving productivity during downtime, maintaining cleanliness, and ensuring a welcoming sales floor.
• Achieve KPI targets, budgets, and objectives by fostering a culture of accountability for individual and overall performance.
• Engage customers meaningfully by providing knowledge on product fabrics, features, fit, and function.
• Train and provide immediate feedback on the Customer Experience Playbook and performance expectations (e.g., Customer Engagement, Omnicart, Member Chat).
• Inspire associates to meet/exceed individual and team performance goals in coordination with the Store Manager.
• Communicate inventory and training needs to the Store Manager to enhance the customer experience.
• Maintain store merchandising guidelines to simplify shopping and add value to the customer’s purchase journey.
• Actively participate in providing and receiving feedback to continuously improve business operations.
• Strive for excellence in meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to customers and team members.
• Maintain personal sales and achieve sales goals.
• Uphold all safety and security standards, identifying and communicating potential issues.
• Support inventory controls by accurately receiving/transferring product, participating in inventory counts, and maintaining an organized back of house (boxes may weigh 10-30 lbs).
• Assist with visual merchandising standards in partnership with the Store Manager.
• Maintain cleanliness and organization of the store, including sales floor, stockroom, and common areas.
• Perform additional duties as assigned based on business or operational needs.

Requirements

• 1-2 years in a customer-facing role, with experience in lingerie and intimates or high-volume retail preferred.
• Flexible and reliable schedule; availability to work evenings, weekends, and holidays based on business needs.
• Approach ambiguity and challenges with positivity and a growth mindset while leading multiple initiatives.
• Excellent verbal, written, and interpersonal communication skills, with the ability to clearly articulate vision and purpose.
• Tech-savvy or strong comfort with technology as part of daily responsibilities.
• Self-directed and highly motivated to take ownership of tasks and ensure solutions.
• Ability to work in a team-selling environment.
• Physical ability to constantly move, talk, hear, reach, grab, and stand for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Applicants must be 18 years of age or older.

Benefits

• 70% employee discount on Savage Retail Brands.
• Paid sick time and paid time off.
• 401k match.
• Quarterly Bonus Plan.
• Monthly free outfit.
• Additional benefits available.