Retail Full-Time Sales Lead - Savage X Fenty (South Shore Plaza - Braintree, MA)

About the Role

As a Retail Sales Lead at Savage X Fenty, you will support Store Leadership in building a fearless, confident, and inclusive team that delivers the Savage X Fenty experience in our first IRL locations. You will work closely with the Store Leader to uphold the brand’s values and culture while establishing our retail presence. Your role is pivotal in creating a best-in-class employee environment and an exceptional, one-of-a-kind customer experience. As a leader in our inaugural stores, you will help shape a forward-thinking and innovative retail experience for both your team and customers.

Responsibilities

• Uphold an inclusive store culture reflective of our values and brand ethos, fostering engaged sales advisors and outstanding customer experiences.
• Partner with Store Leaders to deliver a dynamic and meaningful customer journey, supported by impactful visuals and technology, and elevated by a highly engaged team.
• Achieve KPI targets, budgets, and objectives by driving a culture of accountability and ownership among team members.
• Approach business opportunities, risks, and roadblocks with urgency and a growth mindset, collaborating with Store Leaders and cross-functional teams.
• Actively engage guests and VIP members by providing an experience centered around body positivity, product knowledge, and authenticity.
• Provide training and immediate feedback to the store team on customer service, performance expectations, and operational standards.
• Collaborate with the Store Leader to inspire sales advisors to meet individual and team performance targets.
• Maintain visual merchandising standards by coaching and training the team based on VM guides, floorsets, and expectations.
• Serve as a resource for product knowledge, operational compliance, and global communication for all team members.
• Maintain and achieve personal performance targets.

Requirements

• 1-2 years of retail experience, preferably in a high-volume environment.
• Excellent verbal, written, and interpersonal communication skills, with the ability to clearly articulate vision and purpose.
• Ability to lead through ambiguity while managing multiple initiatives.
• Tech-savvy or strong comfort with technology as part of daily responsibilities.
• Strong organizational skills, sense of urgency, time management, and attention to detail.
• Self-directed and highly motivated to take ownership of tasks and drive solutions.
• Flexibility with your schedule, as work hours will be based on business needs.