Retail Experience Manager

About the role

At Fleet Feet Chicago, we believe that running changes everything. For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed.

Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life. Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers.

Responsibilities

• Oversee day-to-day and long-term success of retail staff with a focus on customer experience and store sales.
• Onboard, develop, schedule, coach, and manage performance and education for retail team members.
• Lead Retail Sales Associates (Outfitters) to ensure each customer is outfitted with everything they need to get started or keep going.
• Be present on the sales floor 5 days a week.
• Maintain the highest sales metrics in the store and meet sales goals set by leadership.
• Coach team members on individual sales metrics, set expectations, delegate tasks, and provide tools and resources to achieve business goals.
• Foster growth through recognition, coaching, and development opportunities.
• Handle hard conversations, including performance and disciplinary discussions.
• Manage administrative tasks, customer interactions, and a fast-paced environment while staying organized.
• Communicate professionally and timely with both internal and external stakeholders.
• Build and maintain trust with staff and customers using sound judgment in business decisions.
• Support all Fleet Feet initiatives, activities, and functions.

Requirements

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• At least 2-3 years of retail experience in a customer-facing sales setting.
• Demonstrated leadership ability with a proven track record of leading by example.
• Ability to provide feedback and coach in the moment to deliver the best customer experience.
• Passionate, positive, self-motivated, and detail-oriented.
• Collaborative and customer-centric mindset.
• Willing to go above and beyond when needed.

Position requires moving around for periods of 2-4 hours without a rest break, task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+ lb) lifting and carrying, bending, and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom inventory, and potentially slippery surfaces.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• 401k (pre/post tax options) after 1-year anniversary.
• Paid Time Off & Sick Time.
• Employee/Vendor Discounts.

Perks

• High energy and fun atmosphere.
• Training and advancement opportunities within the Fleet Feet brand.
• Community involvement and community service activities.