Retail Experience Manager

About the role

At Fleet Feet Chicago, we believe that running changes everything. For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day.

Responsibilities

• Oversee the day-to-day and long-term success of retail staff with a focus on customer experience and store sales.
• Onboard, develop, schedule, coach, and manage performance and education for retail team members.
• Lead Retail Sales Associates (Outfitters) to ensure each customer is outfitted with everything they need to get started or keep going.
• Maintain the highest sales metrics in the store and meet sales goals set by leadership.
• Coach team members on individual sales metrics, setting expectations, delegating, and providing tools and resources.
• Foster growth through recognition, coaching, and development opportunities.
• Handle hard conversations (performance, disciplinary, etc.) professionally.
• Manage administrative tasks, customer interactions, and a fast-paced environment while staying organized.
• Build and maintain trust with staff and customers through sound business decisions.
• Support all Fleet Feet initiatives, activities, and functions.
• Be present on the sales floor 5 days a week.

Requirements

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• At least 2-3 years of retail experience in a customer-facing sales setting.
• Demonstrated leadership ability with a proven track record of leading by example.
• Ability to provide feedback and coach in the moment.
• Passionate, positive, self-motivated, and detail-oriented.
• Collaborative and customer-centric mindset.
• Willing to go above and beyond when needed.

Position requires moving around for periods of 2-4 hours without a rest break, task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+ lb) lifting and carrying, bending, and reaching overhead may be required. Work environment includes substantial communication with customers, product displays, stockroom inventory, and potentially slippery surfaces.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• 401k (pre/post tax options) after 1-year anniversary.
• Paid Time Off & Sick Time.
• Employee/Vendor Discounts.

Perks

• High energy and fun atmosphere.
• Training and advancement opportunities within the Fleet Feet brand.
• Community involvement and community service activities.