Retail Experience Manager

About the Company

We believe Running Changes Everything. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We deliver unmatched service and support when outfitting every customer. Our environment is high-spirited, fast-paced, and fun, requiring team members to wear multiple hats and step in wherever needed. We run together to solve problems, reach goals, encourage others, and champion our brand.

Responsibilities

• Oversee the day-to-day and long-term success of retail staff with a focus on customer experience.
• Recruit, onboard, develop, schedule, coach, and manage performance for retail team members.
• Lead Retail Sales Associates (Outfitters) to ensure each customer is outfitted with everything they need.
• Spend 5 days a week on the sales floor, fostering a positive staff culture centered on performance management and education.
• Balance administrative tasks, customer interactions, and a fast-paced environment while staying organized.
• Provide professional and timely internal and external communication.
• Develop and train staff through recognition, coaching, and development opportunities.
• Promote individual and team performance by setting expectations, delegating, and providing tools and resources.
• Assist with business decisions, always prioritizing staff and customers.
• Build and maintain trust with staff and customers through sound judgment.
• Support all Fleet Feet initiatives, activities, and functions.

Requirements

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• At least 2-3 years of retail experience in a customer-facing sales setting.
• Demonstrated leadership ability with a proven track record of leading teams by example.
• Experience in providing feedback, coaching in the moment, and handling hard conversations (performance, disciplinary, etc.).
• Passion for coaching, developing, and motivating employees.
• Ability to balance the needs of employees and the business.
• Strong organizational skills to manage administrative tasks and customer interactions in a fast-paced environment.
• Professional communication skills for both internal and external interactions.
• Proven track record of developing and training staff.
• Passionate, positive, self-motivated, detail-oriented, collaborative, and customer-centric.
• Willingness to go above and beyond when needed.

Benefits

• High energy and fun atmosphere.
• Training and advancement opportunities within the Fleet Feet brand.
• Community involvement and community service activities.
• Training program and product discounts.
• Work with a passionate team.

Fleet Feet franchisees operate as independent business owners. If hired at a Franchise location, you would be an employee of that franchisee, not Fleet Feet Corporation. Opportunities exist within both franchise locations and Fleet Feet Corporation.