Retail Experience Manager

About the Role

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers” because everyone has the power to make positive memories for our Guests, their families, co-workers, and communities. The Retail Experience Manager reports directly to the General Manager and supports operational excellence, inventory accuracy, and cross-functional communication to enhance the customer experience and drive business results.

This role collaborates closely with the sales team, store leadership, and corporate departments to streamline store operations, ensure accurate inventory processes, and uphold company standards. By serving as a critical link between store teams and the corporate office, the Retail Experience Manager helps maintain alignment on goals and deliver a seamless guest experience.

Responsibilities

• Act as a key holder to open/close the store
• Serve as the inventory captain for the store, completing all cycle counts promptly
• Receive purchase orders accurately
• Work with the management team to prepare for upcoming special events and update breakroom/meeting room materials regularly
• Participate in weekly retail store meetings and REM conference calls
• Order and maintain all office supplies
• Print updated merchandise tags weekly
• Partner with Customer Care to ensure an amazing guest experience is presented to each guest
• Answer incoming calls in a pleasant, professional, and courteous manner

Workplace Environment

• May sit for prolonged periods at a desk and work on a computer
• Must be able to lift up to 15 pounds at a time
• Perform repetitive tasks, including scanning, folding, or stocking

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

Benefits

• Medical, dental, vision, and life insurance options
• Paid time off and 401K matching contribution
• Employee discount (40%) at BRR locations
• Internal opportunities for career growth and advancement

Pay

$38,000–$40,000 per year, based on experience

Our Commitment

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or family status, we firmly believe our work is at its best when everyone feels free to be their most authentic self.