Retail Experience Manager

Responsibilities

• Effectively onboarding, developing, scheduling, coaching, performance management, and education of retail staff
• Ensuring the best customer experience by focusing on the team
• Maintaining the highest sales metrics in the store and meeting sales goals
• Coaching all store team members on individual sales metrics, helping them achieve business goals
• Fostering growth of others through recognition, coaching, and development opportunities
• Having hard conversations (performance, disciplinary, etc.)
• Managing administrative tasks, customer interactions, and a fast-paced environment

Qualifications

• Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting
• Proven track record of leading by example; provide feedback and coach in the moment
• Experience in having hard conversations (performance, disciplinary, etc.)
• Ability to manage administrative tasks, customer interactions, and a fast-paced environment
• Ability to move around for periods of 2-4 hours without a rest break, perform moderate to heavy lifting and carrying, and bend and reach overhead
• Ability to communicate with customers, work in a retail environment with product displays and stockroom with inventory, and potentially work on slippery surfaces

Benefits

• Medical, Dental, Vision and Life Insurance
• 401k (pre/post tax options) after 1-year anniversary
• Paid Time Off & Sick Time
• Employee/Vendor Discounts
• Perks

Community Involvement

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities

Equal Opportunity Employer

We welcome people of different backgrounds, experiences, abilities and perspectives.