Retail Experience Manager

About the Role

As the Co-Retail Experience Manager (RXM) at Fleet Feet Upper Arlington, you’ll be at the heart of the store’s daily operations, leading with passion, supporting your team, and delivering a premium customer experience. This role is about much more than managing people and processes. You’ll be a mentor, motivator, and example of what it means to go above and beyond for customers and teammates alike. Your presence on the sales floor will drive performance, nurture a high-energy team culture, and contribute directly to the store’s overall success.

Responsibilities

• The day-to-day and long-term success of retail staff with a focus on customer experience
• Serving as the point person on the retail floor ensuring that every customer receives a consistent experience
• Plans, identifies, communicates, and delegates responsibility to the team
• Overseeing the key holders and outfitters
• Overseeing entire daily operations of your retail store
• Achieving quarterly and annual sales and metric goals
• Assisting with schedule management and assistance in labor budget management
• Overseeing and managing accurate store inventory by conducting physical counts provided by the buying team
• Ensuring all inventory is received and prepped for sale in timely manner
• Overseeing the timely fulfillment of ecommerce orders
• Organizing and managing in-store events
• Ensuring proper store merchandising guidance provided by the buying team
• Maintaining proper supply levels for the store
• Overseeing general upkeep of the store and maintenance repairs in a timely manner
• Ensuring your team has the tools they need to achieve the retail performance metrics
• Conducting Uqube check-ins
• Conducting key holder and outfitter disciplinary conversations

Schedule

• Time will be spent 4-5 days per week managing your retail location
• Tuesday 10:45am-7pm
• Wednesday 10:45am-4pm
• Thursday 9:00am-3pm
• Friday 10:45am-7pm
• Saturday 9:45am-6pm
• Available to work a flexible schedule, including days, evenings, weekends, and holidays

Qualifications

• Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required
• Proven track record of leading your team by example, giving feedback, and coaching in the moment
• Experienced in having hard conversations (performance, disciplinary, etc.)
• Passion for coaching and developing people
• Ability to balance the needs of employees and business
• Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
• Professional and timely internal and external communication
• Has a proven track record of developing and training staff
• Promotes individual and team performance by setting expectations, delegating, and providing tools and resources

Benefits & Perks

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement
• Health care
• Paid Time Off & Paid Holidays
• 40% staff discount
• Opportunities for seed product
• Free annual training group membership
• Race entries into M3S and Fleet Feet Columbus events