Retail Dispensing Optician

Essential Responsibilities

• Complete retail final inspection of all eyewear and dispense eyewear to ensure accuracy of prescription, fit and comfort to include the dispense with the 7-Point Quality Check.
• Answer telephone promptly and professionally or a prompt greeting and obtain prescription for in-store customers.
• Provide basic information such as: starting price points for lenses, current in-store promotions, Doctor’s phone number, Unbeatable Price Guarantee, invite them into the store and thank them for calling.
• Identify customer’s needs through Lifestyle selling techniques and match frame to customer’s face shape and prescription and utilize the Lens Selling Kit to assist in educating the customer throughout the sales process to increase their knowledge and understanding of available lens options.
• Stock, clean, and straighten displays; clean and organize the entire store, ensure frames are ticketed properly.
• Adjust and repair eyewear and process defective, spoiled, and cannibalized frames.
• Complete Company Required Training Programs.
• Follow Company safety rules and standards.
• Other duties as assigned by management to include opening/closing procedures as well as cross training.

Experience/Education

• One (1) year of related experience
• HS diploma, GED or equivalent related job experience
• Opticians State License required

Additional Requirements

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms and prescriptions
• Mental/Physical Requirements
• Work changing schedules to meet business demands
• Work inside location
• Strong organizational skills
• Speak clearly and effectively
• Calculate and manipulate numbers/data
• Read English
• Problem solve/reasoning
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously

Training Requirements

• Complete company required training within appropriate timelines
• Cross training in all departments as needed

Responsibilities Related To Physical Demands/Work Environment

• Stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time
• Occasionally stand, walk, and reach with hands and arms
• Frequently lift and/or move up to 20 pounds
• Noisy environment (use of computers, printers and machines)

Behavioral Characteristics

• Detail orientated and well organized
• Communicate clearly and effectively with other associates and clients
• Energetic and self-motivated
• Able to problem solve
• Able to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

HIPAA & Security Requirements

• All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.
• As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.
• As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Visionworks is an equal opportunity employer

• Committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.