Retail & Community Engagement Manager

About the role

Kneaders Bakery & Cafe is currently looking for an enthusiastic part-time Retail & Community Engagement Manager who is as passionate about food quality, customer service, & community as we are! In this role, you will have the opportunity to work within a dynamic team who offer a unique menu selection from scratch baked bread & pastries to incredible soups, salads, & sandwiches all made with honest, whole ingredients.

Availability requirements

• Must have morning/daytime availability
• Available to work Monday–Friday during peak lunch traffic hours; Saturdays as needed
• Due to business needs, additional hours are required during November and December, including weekends and some extended hours
• Available to work Thanksgiving and Christmas breaks
• Shifts vary from week to week depending on customer traffic & time of year; shifts start as early as 7 am – 10 pm, Monday–Saturday

Responsibilities

• Greet and welcome guests to the brand
• Merchandising, daily basket making, stocking shelves, personal shopping assistance, inventory, cleaning, organization
• Organize and lead a team to support the execution of Holiday baskets and merchandise
• Assist front of house restaurant operations when needed
• Attend and participate in weekly management meetings
• Engage local schools to participate in Knead Dough Fundraiser events; provide the Home Office with all necessary info and paperwork
• Host Knead Dough community partnership fundraising events
• Partner with marketing and home office to host brand-wide events and classes as well as host individual store events
• Work closely with General Managers, District Leadership, Regional Leadership, and home office team to ensure store events are successful, reflect our brand, and that we provide exceptional customer service to all guests
• Engage and facilitate partnerships with realtors and title companies in the community to drive gift basket and catering sales for the restaurant

Qualifications

• Must be at least 18 years of age
• 1+ years customer service/retail experience
• Attentiveness to compliance with local, state, & federal regulations for food handler & sanitation standards
• Flexible schedule standards
• A "can do" attitude – the ability to actively listen to guests & the confidence to suggest meal & gift items to first time guests & returning regulars
• The ability to work quickly, learn from mistakes, & look for opportunities to step in & help other departments even before being asked

Benefits

• Work-Life balance – all Kneaders Bakery & Cafe locations are closed every Sunday & are closed on Thanksgiving Day & Christmas every year
• Health benefits for full-time employees to support health & wellness (we also offer pet insurance for your 4-legged family members)
• Career growth opportunities – restaurant leadership, retail management, specialization in the art of pastry & bread baking; many career development paths available
• Competitive hourly wage