Retail & Community Engagement Manager

About the role

Kneaders Bakery & Cafe is looking for an enthusiastic part-time Retail & Community Engagement Manager who is passionate about food quality, customer service, and community. You will work within a dynamic team offering a unique menu selection—from scratch-baked bread and pastries to soups, salads, and sandwiches—all made with honest, whole ingredients.

Schedule

• Typical shifts: Monday–Friday, 11 am–1 pm, plus occasional night shifts.
• All locations closed Sundays, Thanksgiving Day, and Christmas Day.
• Must be available to work peak lunch traffic hours Monday–Friday and Saturdays as needed.
• Additional hours required during November and December, including weekends and extended hours.
• Must be available to work Thanksgiving and Christmas breaks.
• Shifts vary weekly, ranging from 7 am–10 pm, Monday–Saturday.

Responsibilities

• Greet and welcome guests to the brand.
• Merchandising, daily basket making, stocking shelves, personal shopping assistance, inventory, cleaning, and organization.
• Assist front-of-house restaurant operations when needed.
• Attend and participate in weekly management meetings.
• Organize and lead a team to support the execution of holiday baskets and merchandise.
• Engage local schools in Knead Dough Fundraiser events and provide the Home Office with necessary information and paperwork.
• Host Knead Dough community partnership fundraising events.
• Partner with marketing and home office to host brand-wide events and classes, as well as individual store events.
• Work closely with General Managers, District Leadership, Regional Leadership, and home office to ensure store events are successful, reflect the brand, and provide exceptional customer service.
• Engage and facilitate partnerships with realtors and title companies to drive gift basket and catering sales.

Requirements

• 1+ years of customer service/retail experience.
• Attentiveness to compliance with local, state, and federal regulations for food handler and sanitation standards.
• Flexible schedule; shifts vary weekly depending on customer traffic and time of year.
• Must be at least 18 years of age.

Benefits

• Health benefits for full-time employees to support health and wellness.
• Pet insurance for 4-legged family members.
• Career growth opportunities in restaurant leadership, retail management, and pastry/bread baking specialization.
• Competitive hourly wage.