Retail & Community Engagement Manager

About the role

Kneaders Bakery & Cafe is looking for an enthusiastic part-time Retail & Community Engagement Manager who is as passionate about food quality, customer service, and community as we are!

In this role you will work within a dynamic team offering a unique menu selection from scratch-baked bread and pastries to incredible soups, salads, and sandwiches, all made with honest, whole ingredients.

Responsibilities

• Greet and welcome guests, assist with merchandising, daily basket making, stocking shelves, personal shopping assistance, inventory, cleaning, and organization
• Assist front-of-house restaurant operations when needed
• Attend and participate in weekly management meetings
• Organize and lead a team to support Holiday basket and merchandise execution
• Engage local schools in Knead Dough Fundraiser events, provide required info and paperwork to the Home Office
• Host Knead Dough community partnership fundraising events
• Partner with marketing and home office to host brand-wide events and classes, and host individual store events
• Work closely with General Managers, District Leadership, Regional Leadership, and home office to ensure store events reflect the brand and deliver exceptional customer service
• Engage and facilitate partnerships with realtors and title companies to drive gift basket and catering sales

Requirements

• 1+ years of customer service or retail experience
• Attentiveness to compliance with local, state, and federal regulations for food handler and sanitation standards
• Flexible schedule standards; shifts vary by customer traffic and time of year
• Shifts may start as early as 7 am and extend to 10 pm, Monday–Saturday
• Must be at least 18 years of age
• Availability: Monday–Friday during peak lunch traffic; Saturdays as needed; additional hours required during November and December, including weekends and some extended hours; available to work Thanksgiving and Christmas breaks
• Requires continuous standing and walking throughout the shift, with limited opportunities for sitting
• Ability to perform essential job functions with or without reasonable accommodation

Benefits

• Health benefits for full-time employees to support health and wellness
• Pet insurance for four-legged family members
• Career growth opportunities in restaurant leadership, retail management, and pastry & bread baking specialization

Pay

• Competitive hourly wage