Retail & Community Engagement Manager

Full or part-time positions available. Must have morning/daytime availability.

About the role

Kneaders Bakery & Cafe is currently looking for an enthusiastic Retail & Community Engagement Manager who is as passionate about food quality, customer service, and community as we are. In this role, you will work within a dynamic team offering a unique menu selection—from scratch-baked bread and pastries to soups, salads, and sandwiches—all made with honest, whole ingredients.

Responsibilities

• Greet and welcome guests to the brand.
• Merchandising, daily basket making, stocking shelves, and providing personal shopping assistance.
• Inventory management, cleaning, and organization.
• Assist front-of-house restaurant operations when needed.
• Attend and participate in weekly management meetings.
• Organize and lead a team to support the execution of holiday baskets and merchandise, including working additional hours during November and December (weekends and extended hours).
• Engage local schools in Knead Dough Fundraiser events and provide the Home Office with necessary information and paperwork.
• Host Knead Dough community partnership fundraising events.
• Partner with marketing and home office to host brand-wide events and classes, as well as individual store events.
• Work closely with General Managers, District Leadership, Regional Leadership, and the home office team to ensure store events are successful, reflect the brand, and provide exceptional customer service.
• Engage and facilitate partnerships with realtors and title companies in the community to drive gift basket and catering sales.

Requirements

• 1+ years of customer service/retail experience.
• Attentiveness to compliance with local, state, and federal regulations for food handler and sanitation standards.
• Flexible schedule; shifts vary weekly depending on customer traffic and time of year (7 AM–10 PM, Monday–Saturday).
• Must be at least 18 years of age.

Schedule

• Available to work Monday–Friday during peak lunch traffic hours; Saturdays as needed.
• Additional hours required during November and December, including weekends and some extended hours.
• Available to work Thanksgiving and Christmas breaks.

Benefits

• All locations closed every Sunday, Thanksgiving Day, and Christmas.
• Health benefits for full-time employees to support health and wellness.
• Pet insurance for 4-legged family members.
• Career growth opportunities in restaurant leadership, retail management, and pastry/bread baking specialization.
• Competitive hourly wage.