Retail & Community Engagement Manager

Kneaders Bakery & Cafe

About the role

The Retail & Community Engagement Manager is responsible for organizing and leading a team to support the execution of holiday baskets and merchandise. They greet and welcome guests, manage merchandising, make daily baskets, stock shelves, assist with personal shopping, handle inventory, clean, organize, and assist front-of-house restaurant operations.

Responsibilities

• Greet and welcome guests to the brand.
• Manage merchandising, daily basket making, stocking shelves, personal shopping assistance, inventory, cleaning, organization, and assisting front of house restaurant operations when needed.
• Attend and participate in weekly management meetings.
• Engage local schools to participate in Knead Dough Fundraiser events, provide the Home Office with all necessary info and paperwork.
• Host Knead Dough community partnership fundraising events.
• Partner with marketing and home office to host brand-wide events and classes as well as host individual store events.
• Work closely with the General Managers, District Leadership, Regional Leadership, and home office team to ensure the store events are successful, reflect our brand, and provide exceptional customer service to all guests.
• Engage and facilitate partnerships with realtors and title companies in the community to drive gift basket and catering sales for the restaurant.

Requirements

• A "can do" attitude - the ability to actively listen to guests and the confidence to suggest meal and gift items to first-time guests and returning regulars.
• The ability to work quickly, learn from mistakes, and look for opportunities to step in and help other departments even before being asked.
• 1+ years customer service/retail experience.
• Attentiveness to compliance with local, state, and federal regulations for food handler and sanitation standards.
• Flexible schedule standards. Retail & Community Engagement Manager shifts vary from week to week depending on customer traffic and time of year. Shifts start as early as 7 am - 10 pm Monday - Saturday.
• Must be at least 18 years of age to be qualified for this position.

Qualifications

• Must have morning/daytime availability due to business needs, including additional hours during November and December, including weekends and some extended hours.
• Must be available to work Thanksgiving and Christmas breaks.

Benefits

• Health benefits for full-time employees to support health and wellness (we also offer pet insurance for your 4-legged family members).

Pay

Competitive hourly wage.

Schedule

Retail & Community Engagement Manager shifts vary from week to week depending on customer traffic and time of year. Shifts start as early as 7 am - 10 pm Monday - Saturday.