Restore Manager

About the role

The ReStore Manager leads the overall direction, financial performance, and daily operations of the New Orleans Area Habitat for Humanity ReStore. This role provides leadership to staff and volunteers, ensuring exceptional customer service, operational excellence, safety, inventory management, and financial accountability. The manager maximizes sales, donations, profitability, and community engagement while supporting Habitat for Humanity's mission of building strength, stability, and self-reliance through affordable housing.

Responsibilities

• Manage the day-to-day operations of the ReStore.
• Supervise, train, schedule, coach, and evaluate staff and volunteers.
• Hire and recommend disciplinary actions with approval from the Director of ReStore Operations.
• Develop and manage the annual budget and meet sales and profitability goals.
• Monitor daily sales, expenses, payroll, and cash controls.
• Oversee customer service, merchandising, pricing, inventory, donation intake, and warehouse operations.
• Build relationships with donors, businesses, and community partners to increase donations.
• Work with the Marketing department to promote the ReStore and recruit volunteers.
• Ensure the store is clean, organized, safe, and compliant with company policies.
• Monitor key performance indicators and prepare reports for the Director of ReStore Operations.
• Recommend operational improvements to increase efficiency and profitability.
• Perform other duties as assigned.

Requirements

• Strong leadership, communication, and customer service skills.
• Ability to supervise and motivate employees and volunteers.
• Knowledge of retail operations, merchandising, budgeting, and inventory management.
• Proficient in Microsoft Office and Google Workspace.
• Strong organizational, problem-solving, and time management skills.
• Knowledge of furniture, appliances, and building materials preferred.
• Work is performed in a retail/warehouse environment and may require climbing ladders, considerable standing, bending, kneeling, and reaching in awkward and tiring positions.
• Must be able to lift up to 50 pounds at times.

Competencies

• Accountability - Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Demonstrates commitment, resilience, and ownership.
• Achievement Orientation - Enjoys working hard; is action-oriented and full of energy for challenging tasks; seizes opportunities with minimal planning.
• Adaptability - Positively adapts to changing circumstances, including environment, people, procedures, and strategy. Adjusts approach to meet objectives without fixation on a single method.
• Analysis and Problem Solving - Examines data to grasp issues, draw conclusions, and solve problems. Evaluates alternatives and makes recommendations.
• Budget/Cost Control - Understands financial processes, prepares and justifies budgets, oversees procurement, and uses cost-benefit thinking to set priorities.
• Creativity and Innovation - Develops fresh ideas to solve workplace challenges and organizes data for decision-making.
• Leadership - Promotes organizational mission and goals, guiding others to achieve them.
• Operating Equipment - Uses tools, machines, and vehicles to transport goods or create work products.
• Problem Solving - Resolves complex challenges, identifies root causes, and evaluates solutions with associated benefits, costs, and risks.

Physical Demands

Work is performed in a retail and warehouse environment. Must be able to stand for extended periods, climb ladders, bend, reach, and lift up to 50 pounds.

Schedule

This is a full-time position requiring 40 hours per week, with flexible days generally Tuesday through Saturday.