ReStore Manager

About the role

Mission-Driven Career Opportunity One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a ReStore Manager, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Responsibilities

• Oversee daily operations, financial success, team development, customer/donor relations, and overall management of the store.
• Achieve financial objectives by monitoring daily sales vs. budget, controlling inventory, reviewing store P&L/GL monthly, managing expenses, analyzing variances, and initiating corrective actions when discrepancies arise.
• Control and monitor purchased inventory through weekly cycle counts and monthly inventories.
• Develop and research plans for continued store growth.
• Ensure store compliance with operational and safety policies and procedures.
• Daily management of ReStore staff, including basic HR functions such as interviewing, hiring, counselling, training, development, and termination.
• Maintain legal and safety requirements of the store.
• Consistently provide an exceptional level of both internal and external customer service.
• Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, HIPs (Homeowners in Progress) and Community Service Workers.
• Ensure an exceptional meaningful volunteer, customer, donor, HIP and Community Service Worker experience.
• Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others.
• Maintain a safe and clean environment for employees, volunteers and customers.
• Represent Habitat in a positive, professional manner.