ReStore Manager

About the role

As a ReStore Manager, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

• Competitive salary and benefits
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO
• Career development and promotion opportunities
• Casual working environment
• Retirement planning: a 403(b) with 3% organizational match

Responsibilities

• Oversee daily operations, financial success, team development, customer/donor relations, and overall store management
• Achieve financial objectives by monitoring daily sales against budget, controlling inventory, reviewing store P&L/GL monthly, managing expenses, analyzing variances, and initiating corrective actions
• Control and monitor purchased inventory through weekly cycle counts and monthly inventories
• Develop and research plans for continued store growth
• Ensure store compliance with operational and safety policies and procedures
• Daily management of ReStore staff, including basic HR functions such as interviewing, hiring, counseling, training, development, and termination
• Maintain legal and safety requirements of the store
• Provide an exceptional level of both internal and external customer service
• Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, HIPs (Homeowners in Progress) and Community Service Workers
• Ensure an exceptional meaningful volunteer, customer, donor, HIP and Community Service Worker experience
• Work effectively as a team member with staff and volunteers, ensuring engagement and motivation of others
• Maintain a safe and clean environment for employees, volunteers and customers
• Represent Habitat in a positive, professional manner
• Interact and collaborate with other departments (IT, HR, Volunteer Services, Accounting, etc.)
• Read, count, and accurately complete reports and all end-of-day documentation
• Maintain regular and reliable job attendance and adhere to schedule
• Maintain a presentable appearance, including ReStore-appropriate attire
• Adhere to Habitat’s Code of Conduct policies and other policies
• Hold a valid driver’s license and be insurable by Habitat’s insurance provider
• Have a personal and reliable vehicle available for occasional business use
• Perform other Habitat Charlotte Region-related tasks as requested by supervisor

Qualifications

• Experience with MS Office programs
• Basic math and POS experience
• Strong verbal and written communication skills
• Budget and expense tracking experience
• Management and customer service experience (5+ years of management required)
• Strong leadership skills
• Basic HR skills
• Ability to multi-task
• Show initiative
• Ability to support Habitat’s Mission, Vision and Core Values

Physical Requirements

• Ability to stand for extended periods of time
• Ability to move merchandise throughout the store
• Ability to perform repetitive movements over long periods of time
• Ability to lift 50 lbs. unassisted, 70 lbs. with assistance
• Ability to work a flexible schedule, including evenings, Saturdays, and holidays
• Ability to obtain Forklift Certification and operate a forklift on a regular basis
• Ability to climb steps to forklift cab

Level of Authority

• Demonstrate leadership to team members and volunteers
• Operate under minimal supervision
• Report directly to the VP of Retail Operations