Resource Coordinator

About the role

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. Sustainability is not just how we do business; it is our business. We invite you to join us in boldly challenging what's possible for a sustainable world.

Responsibilities

• Captures the appropriate labor and materials for work completion within financial standards.
• Communicates with the Field Technicians and coordinates job priorities with Service Managers.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.
• Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.

Requirements

• A High School Diploma/GED is required.
• Excellent Customer Service skills are essential - must be comfortable and effective on the phone.
• Organized with the ability to multi-task and prioritize daily interruptions.
• Detail-oriented and enjoys working in a fast-paced environment.
• Flexibility to work overtime/weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Qualifications

• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Must be detail-oriented and enjoy working in a fast-paced environment.
• Flexibility to work overtime/weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Skills

• Customer Service
• Multi-tasking
• Detail-Oriented
• Flexibility
• Word, Excel, Outlook, Windows

Benefits

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Pay

Annual Base Salary Range: $41,641.66 - $58,344.99

Schedule

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.