Resource Coordinator

About the company

Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform offers personalized guidance from expert Care Coaches, cutting-edge digital tools, and access to an integrated care provider support network and community, tailored to meet the diverse needs of individuals and families at every stage of life.

Operating remotely across the United States, we embrace a virtual work culture that champions collaboration, flexibility, and inclusivity. As a Public Benefit Corporation and a Certified B Corp, we strive to use our business and platform as a force for good, creating a profitable, sustainable enterprise while supporting all stakeholders and giving back to our communities.

Our impact

At Cariloop, we believe the unbiased, inclusive, and empathetic way we serve caregivers reflects how we serve our employees. You'll have the opportunity to make a genuine difference in the lives of millions of caregivers while enjoying the autonomy and flexibility of remote work. As a team member, you'll contribute to redefining the standard for caregiver support, shaping a future where caregivers feel supported, empowered, and recognized for their invaluable role.

We foster a culture of care that sees people for who they are and celebrates their core values. When we care for our Loopers, they can focus on caring deeply for the caregivers, families, and communities we serve.

Responsibilities

• Manage an interdisciplinary caseload working across service lines for pediatric, adult, and education members.
• Process, vet, and fulfill requests, ensuring members have access to trusted, high-quality resources.
• Conduct phone interviews with relevant external parties to gather information or resources based on member needs.
• Conduct web research to identify and collect community resources, information and availability of professional care services, and similar provider information.
• Contact dependent care providers to inquire about availability, prices, and other necessary details.
• Verify state licensing requirements.
• Synthesize research and information collected to process requests within designated turnaround times.
• Collaborate and actively support other Resource Coordinators or Care Team members to ensure seamless service delivery.
• Perform other administrative duties as assigned.

Requirements

• Must be at least 18 years of age and have a High School Diploma or equivalent.
• Undergraduate education or completion of a health professional certification program is desired.
• 5 years of experience working in case management, social services, or the medical/healthcare field.
• Adept at working with computer systems and communication applications, such as Mac computers, Google Suite, or Slack.
• Comfortable providing customer service support over the phone.
• Ability to multi-task to accomplish workload efficiently.
• Ability to work from home with dedicated space for phone call communication.
• Bilingual proficiency strongly preferred.

Attributes

• Compassion and Empathy - You have a genuine desire to help others.
• Resourcefulness - You are comfortable using technology to research and provide accurate information for services and support.
• Cultural Awareness - You are sensitive to and respect diverse cultures, backgrounds, and beliefs without sacrificing quality of service.
• Team Orientation - You effectively work with interdisciplinary teams and embrace knowledge sharing, collaboration, and working towards a common goal.

Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Employer contributions to 401k retirement plans and Health Savings Accounts (HSA).
• Company-sponsored life, short-term, and long-term disability insurance.
• Access to Cariloop's member portal and services for both you and your family.
• Annual stipends through our partner UrbanSitter for childcare, tutoring, pet sitting, housekeeping, and senior care services.
• Open time-away policy and 14 paid company holidays yearly.
• Quarterly mental health days where all Loopers are encouraged to disconnect and recharge.
• Paid volunteer time away.
• Fully paid caregiver leave for all Loopers.