Resource Coordinator

About the role

Eaton's Engineering Service & Systems Division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

The Resource Coordinator is a pivotal position to the District Operations Center's success. Resource Coordinators work with all stakeholders, internal and external, to understand the details of the job to coordinate staffing and consequent customer entrance requirements, materials and test equipment orders, and manage time entry.

Responsibilities

• Be responsible for appropriate resource planning of field service employees within Salesforce
• Review Salesforce time entry and manage unassigned time - any jobs without purchase orders assigned time to jobs once they were received
• Update job schedule due to customer changes, emergency work, and schedule changes
• Schedule warranty, emergency, and productive jobs
• Obtain necessary test equipment and materials based on job requirements
• Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
• Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
• Provide clear project details and customer expectations on work to be performed
• Complete work order requirements and update when orders can be invoiced
• Participate in backlog meeting reviews
• Maintain strong communication with sales engineers, Sales, and customers
• Handle administrative tasks of District Operations Center - shipping and receiving, ordering test equipment or materials needed of job sites

Basic Qualifications

• High School Diploma or GED equivalent
• Minimum 3+ years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation is being offered for this position. Only candidates residing within a 50-mile radius of Louisville, KY listed in the job description will be considered. Active duty military candidates are exempt from this requirement.

Preferred Qualifications

• Associate's degree from an accredited institution
• Knowledge of power distribution, control products, as well as field service practices and procedures, employee relations and quality programs

Skills

• Occasionally required to lift/carry/push/pull up to 50 pounds
• Strong computer skills
• Strong communication skills

Pay

The expected annual salary range for this role is $69,000 - $101,000 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.