Resource Coordinator

General Responsibilities

• Dispatch 10-25 employees.
• More proactively sets schedule, communicates more efficiently and openly, manages more complexity or additional types of work and equipment, adjusts based on needs.
• Proactively communicates with managers regarding resource needs.

Essential Roles And Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon's guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects.
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects.
• Performs pre-task planning prior to executing work.
• Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Work Environment & Physical Requirements

• Will perform most of the shift in an office setting using a personal computer and telephone.
• Noise level is usually low to moderate.
• Overnight travel may be required with this position.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to climb or balance.
• The employee is occasionally required to stand; walk; stoop, kneel, and crouch.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.).
• Time management skills.
• Negotiation skills.
• Interpersonal interaction skills.
• Multi-lingual preferred in some markets.
• Valid driver's license with acceptable violation history.

Preferred Certifications

• Associate degree in project management, business management, or human resources.
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.