Resource Coordinator

Partner with Delivery Managers to assign people to projects based on skills, experience, availability, and budget. Manage consultant schedules and billable hours in the central PSA system, Unanet. Collaborate with clients to plan project timelines and resource needs.

About the role

A typical day includes:

• Interacting with the Client Engagement Leadership Team to ensure all CampusWorks resources (employees and contract consultants) are scheduled accurately in Unanet/PSA.
• Ensuring staff are not overscheduled and that client requests align with contracts.
• Working with clients post-contract signing to efficiently plan schedules and teams that meet both CampusWorks and client needs.
• Leveraging knowledge of consultant/employee skillsets to quickly identify and assign appropriate resources for new projects.

Responsibilities

Staff Scheduling

• Assign available employees/contract consultants to projects based on skillsets, experience, and availability.
• Handle multiple resourcing demands from various client projects, including strategic, functional, and technical resources.
• Enter and maintain project plans in Unanet/PSA.
• Monitor availability and conflicts in consultant schedules; resolve issues with leadership and senior directors.

Client-Facing Scheduling

• Coordinate and schedule new project launches with client contacts based on contract terms and project timeframes.
• Work with client project leadership to identify resource needs and assign consultants in a timely manner.
• Prioritize client satisfaction while balancing CampusWorks' business needs.
• Resolve scheduling conflicts.

Contract Management

• Create new projects in Unanet/PSA based on contract terms.
• Review plans and budgets weekly.
• Maintain accuracy in Unanet/PSA.
• Reconcile projects monthly (or as needed) to ensure revenue accuracy.

Reporting

• Create and disseminate ad hoc reports to help the delivery team manage staff and projects.
• Maintain staffing reports and provide weekly updates to internal teams.

Forecasting

• Review revenue forecasts and provide clear, accurate answers regarding monthly tracking, forecasts, variances, overages, and month-end reconciliation.

Requirements

• Extreme attention to detail.
• Understanding of contract language.
• Former client-facing experience.
• Strong interpersonal skills; ability to connect easily with people inside and outside the organization.
• Comfortable reaching out to internal colleagues and external clients regularly.
• 5+ years of experience in a Resource Manager, Project Coordinator, or similar role.

Preferred Qualifications

• Experience with a consulting/professional services organization.
• Experience with Unanet or a similar PSA system.
• Project management experience.
• College degree.

Benefits

• Meaningful work that makes a difference in the lives of students and educators.
• Opportunity to work on a variety of projects, assignments, and clients across the U.S. and Canada.
• Supportive CEO and company culture that values employees.
• Flexible virtual and onsite workplace; team members work remotely and at client sites.
• Flexible full-time and part-time 1099 consulting opportunities.
• Company support for charitable fundraising initiatives aligned with the mission of making higher education accessible.

About the Company

Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that hinder student success and completion. We partner with community colleges, technical colleges, four-year institutions, multi-college districts, and statewide systems to tackle problems across Student Services, Human Resources, Finance, and Academics for transformative results.