Resource Coordinator

About the role

The Resource Coordinator at Catholic Charities is a key member of the Housing Management Services division. This role is responsible for assessing resident needs, connecting residents with appropriate services, and monitoring the effectiveness of service delivery. Additionally, the Resource Coordinator plans and implements both social and needs-based activities aimed at enhancing the overall quality of life for residents.

Responsibilities

• Provide programs that promote independent living, aging-in-place, and economic self-sufficiency.
• Aid residents in accessing benefits and overcoming barriers to services.
• Support residents in resolving personal and community-related issues (e.g., safety, health, finances, employment).
• Build and maintain partnerships with community organizations to bring services and resources to residents.
• Encourage resident involvement in planning and implementing activities and volunteer opportunities.
• Organize and promote social, educational, and wellness programs through monthly calendars and newsletters.
• Coordinate events such as birthdays and holidays to foster a sense of community.
• Identify and utilize free or low-cost community programs and speakers.
• Arrange or provide transportation for residents to attend outings and appointments.
• Ensure the maintenance and safe operation of the building’s vehicle.
• Assess and de-escalate crisis situations, contact authorities when needed, and document incidents.
• Actively listen to and address resident concerns through problem-solving.
• Work closely with property management, Catholic Charities ministries, and external service providers.
• Communicate effectively with residents and staff to ensure a supportive environment.

Requirements

• Preferred knowledge of Fair Housing Laws and relevant housing regulations.
• Familiarity with community and government benefits and services, including how to access and navigate them.
• Strong communication, organizational, and interpersonal skills, with the ability to engage effectively with diverse populations.
• Prior experience establishing and maintaining effective working relationships with residents, colleagues, partner organizations, and the public.
• Flexible and adaptable, with the capacity to manage multiple tasks in a fast-paced environment.
• Skilled in identifying and utilizing local resources to plan and coordinate resident activities, guest speakers, and community events.
• Excellent oral and written communication skills.
• Proficient in the use of basic office equipment and technology, including computers, printers, phones, and photocopiers.
• Comfortable working in a general office environment.
• Cultural competence and understanding of the socioeconomic characteristics of the service population, with appropriate techniques for engagement and support.

Qualifications

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
• Valid CO driver’s license, satisfactory driving record and proof of insurance required.

Skills

• Knowledge of Fair Housing Laws and relevant housing regulations.
• Familiarity with community and government benefits and services.
• Strong communication, organizational, and interpersonal skills.
• Ability to establish and maintain effective working relationships.
• Flexibility and adaptability.
• Identification and utilization of local resources.
• Effective communication skills.
• Proficiency in office equipment and technology.
• Cultural competence and understanding of the service population.

Benefits

• Shift is Full Time.
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure).
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included).
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans.
• Many more benefits.