Resort Room Attendant Supervisor

Essential Functions/Major Responsibilities

• Approaches all guests interactions in a positive “Can Do” manner while maintaining the highest level of professionalism and instills the same to all personnel
• Prepares Room Attendant’s daily assignments in the absence of the Executive Housekeeper by monitoring the computer system to track vacancies for inclusion in the cleaning schedule
• Inspects all rooms assigned to attendants on a daily basis and maintains accurate audit records
• Notifies attendants of all deficiencies found in the room(s) and ensures timely correction
• Performs re-inspections
• SUBMITTED MAINTENANCE REQUEST TO THE ENGINEERING DEPARTMENT
• CONFERS WITH THE FRONT DESK ON ROOM DISCREPANCIES REPORTED BY GUESTS
• Inspects Room Attendant’s carts/signs at the end of each shift
• ENSURES PROPER SECURITY MEASURES ARE TAKEN WITH THE “PASS KEY” ENTRUSTED TO EACH ROOM ATTENDANT DURING SHIFT
• Maintains an adequate supply of linens, cleaning chemicals and amenity inventories by consistently completing sign out sheets for all products

Secondary Functions

• PERFORMS ALL ROOM ATTENDANT DUTIES AS NEEDED DEPENDING ON STAFFING AND OCCUPANCY LEVELS AND CONSISTENT WITH THE POSITION’S JOB DESCRIPTION
• AIDES THE EXECUTIVE HOUSEKEEPER IN ASSIGNING DUTIES
• RESPECTS ALL GUESTS’ CONFIDENTIALITY AND PERFORMS DUTIES IN A HIGHLY PROFESSIONAL MANNER
• ASSISTS WITH ALL ASPECTS OF A TRAINING PROGRAM FOR ALL HOUSEKEEPING PERSONNEL
• PERFORMS ALL DUTIES IN A SAFE MANNER

Specific Job Skills

• ABILITY TO READ, WRITE AND COMPREHEND INSTRUCTION AND CORRESPONDENCE
• ABILITY TO EFFECTIVELY CONVEY INFORMATION ONE-ON-ONE OR IN A GROUP SETTING (MEETINGS)
• ACTIVELY PRACTICES POSITIVE AND EFFECTIVE COMMUNICATION AND POSSESSES STRONG ORGANIZATIONAL SKILLS
• DEMONSTRATES STRONG MATHEMATICAL SKILLS
• ABILITY TO PROBLEM-SOLVE, HANDLE STRESSFUL SITUATIONS AND MAKE GOOD DECISIONS
• FUNCTIONS IN A TEAM-ORIENTATED ENVIRONMENT AND WORKS INDEPENDENTLY

Qualifications

• Education and/or Experience: High School diploma or GED desired. A minimum of 1 year proven supervisory experience, preferably in a hospitality environment.