Hotel Rooms Supervisor

Hampton Inn Boston Natick is dedicated to delivering warm, reliable, and friendly hospitality to every guest. As a select-service Hilton hotel, we take pride in creating a welcoming environment where teamwork, service excellence, and community connection thrive.

Responsibilities

• Oversee daily operations of the Front Desk and Rooms Division to ensure exceptional guest service and smooth operations
• Supervise, train, and support team members; provide coaching, feedback, and performance accountability
• Ensure accurate reservations, check-in/check-out, billing, and room status coordination with housekeeping
• Handle guest concerns promptly and professionally to maintain high satisfaction scores
• Monitor staffing levels, schedules, and departmental expenses to meet operational goals
• Maintain compliance with company policies, safety standards, and brand requirements
• Act as Manager on Duty as needed and support overall hotel operations

Requirements

• 3-5 years of hotel front office or rooms experience; supervisory experience
• Strong leadership, communication, and problem-solving skills
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency with hotel systems (PEP/MS Office preferred)
• Flexible schedule, including nights, weekends, and holidays
• Ability to interact professionally with guests, team members, and vendors

Benefits

• Hourly rate $20.00 - $22.00, paid bi-weekly
• Medical, dental, and vision insurance
• Voluntary life insurance
• Optional supplemental insurance plans
• 401(k) retirement plan
• Paid personal and vacation time
• Hotel team member travel discounts
• Opportunities for career growth and advancement
• Free parking