Rooms Supervisor

About the role

Essential Purpose: To assist in the coordination of all Housekeeping operations on a daily basis and to act on behalf of the Lead Housekeeping Supervisor in his/her absence. To ensure that all departmental policies and procedures are adhered to by all employees at all times. To create and maintain a sense of teamwork, safety, camaraderie, and continuous improvement among all Housekeeping Department staff

Responsibilities

• Conduct and document, as instructed, daily inspection of occupied and vacant guest rooms as assigned.
• Direct, supervise, instruct, delegate and follow-up on all Housekeeping operations on a daily basis.
• Provide consistent and effective training and feedback for all line staff to meet the standards of the Housekeeping Department and Temecula Creek Inn.
• Follow-up with employees regarding training and to recommend training to Lead Housekeeping Supervisor based upon continuous evaluation.
• Inspect, on a daily basis, all Guest Rooms, Public Areas, and Offices, as needed and/or instructed, to ensure all Hotel and Departmental standards for cleanliness are being met on a consistent basis.
• Ensure all "arrival rooms" are turned over to the Front Desk in a timely fashion.
• Ensure all VIP rooms (arrival and stayover) have been inspected to ensure special attention is provided.
• Prepare all showrooms as needed by Sales to represent Temecula Creek Inn as an attractive place to stay.
• Ensure all regulations regarding safety are strictly enforced at all times.
• Assist with linen, guest supply, laundry, and cleaning supply inventories on a monthly basis. To help prepare orders for timely purchase and delivery.
• Ensure close communication with Engineering Department and to follow-up on work orders and projects scheduled between departments.
• Ensure, on a daily basis, that the Department schedule is accurate for all shifts and to adjust staffing levels based on occupancy, as needed.
• Ensure Laundry operations is at maximum efficiency daily.
• Make recommendations for 90-day and annual evaluation of all line staff and to submit to Lead Housekeeping Supervisor for approval.
• Ensure all Lost and Found Procedures are followed and items logged, inquiries responded to, found items shipped back to owner, and unclaimed Lost and Found items returned to finder, all in a timely fashion.
• Assign and collect all Housekeeping keys in accordance with departmental procedures and to ensure swift follow-up on any discrepancy.
• Maintain the Housekeeping Office in an orderly manner, reflecting the high standards of the Department