Rooms Supervisor

About the Role

Are you a hands-on hospitality leader who thrives in a fast-paced environment and takes pride in delivering exceptional guest experiences? We are looking for a Rooms Supervisor to support both Front Office and Housekeeping operations, ensuring seamless service, clean and welcoming spaces, and strong team performance. In this role, you will supervise daily operations across multiple departments, assist with guest interactions, and help maintain high standards of cleanliness, efficiency, and professionalism. If you're detail-oriented, calm under pressure, and motivated by delivering a great guest experience, this is a great opportunity to grow your leadership career in hospitality.

Responsibilities

As the Rooms Supervisor, you will play a key leadership role in ensuring operational excellence and guest satisfaction. Your responsibilities will include:

• Supervising the activities and productivity of Front Desk Agents, Night Auditors, Room Attendants, Public Area Attendants, Turndown Attendants, and Porters
• Providing frontline support by assisting with guest check-in, check-out, and group arrivals as needed
• Responding promptly and professionally to guest requests, concerns, and complaints
• Monitoring work quality and ensuring adherence to established hotel standards
• Conducting regular inspections of guest rooms and public areas to ensure cleanliness and presentation standards
• Assisting with scheduling, staffing adjustments, and daily operational planning based on business levels
• Managing room status updates and assigning daily credit loads for Room Attendants
• Issuing, tracking, and inventorying keys at the start and end of shifts
• Supporting inventory management and assisting with supply ordering
• Managing Lost and Found, including item logging, storage, and guest follow-up
• Monitoring and completing HOTSOS service requests in a timely manner
• Maintaining a safe work environment and promoting safe work habits among team members
• Providing leadership and support in the absence of department management
• Collaborating with leadership on process improvements and departmental projects

Qualifications

We are seeking a reliable, service-driven leader who can balance guest interaction with operational oversight. The ideal candidate will bring:

• Previous guest service experience in hospitality
• Housekeeping experience strongly preferred
• Strong multitasking and organizational skills
• Ability to work efficiently with computer systems and basic software tools
• Excellent communication skills, both verbal and written
• Prior clerical or administrative experience
• Ability to handle fast-paced operations and shifting priorities
• Strong attention to detail and commitment to quality standards
• Ability to maintain professionalism and a positive attitude under pressure

Benefits

Working at Hilton Madison Monona Terrace comes with more than just a great team—enjoy a wide range of perks and benefits, including:

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
• Free employee parking (when available) or Metro bus passes
• "Two for one" movie coupons at Marcus Theatres
• Ability to transfer to other Marcus properties while maintaining your service status
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (available for full-time associates after 30 days)
• Company-paid life insurance, employee assistance program, and 401(k) with employer match
• Hilton-branded training and growth opportunities