Hotel Room Attendant Supervisor
Job Summary
We are seeking a dedicated Hotel Room Attendant Supervisor / Housekeeping Supervisor to lead our housekeeping team in delivering outstanding service and maintaining impeccable cleanliness throughout the hotel.
Core Job Responsibilities & Duties
Guest Interaction: Greet guests with friendly and sincere acknowledgment and provide information about hotel services, activities, and amenities.
Supervision: Oversee and train housekeeping staff, ensuring adherence to cleanliness standards and efficient operations.
Cleaning Oversight: Ensure thorough cleaning of guest rooms and common areas, including stripping linens, vacuuming, dusting, mopping, and cleaning bathrooms.
Quality Control: Conduct inspections of guest rooms and report any deficiencies to management to maintain compliance with hotel standards.
Inventory Management: Replenish linens and guest amenities as needed and manage the inventory of cleaning supplies.
Team Support: Assist team members with their tasks as requested and foster a collaborative work environment.
Adaptability: Work effectively in a fast-paced environment, responding to spontaneous demands from guests and business needs.
Safety Compliance: Follow all safety procedures and protocols, recognizing and responding to emergency situations.
Physical Tasks: Perform physical duties, including using ladders and lifting up to 50 lbs.
Professional Standards: Maintain a professional image and conduct at all times, in line with hotel policies.
Key Control: Adhere to key control protocols to ensure the security of guest rooms and hotel property.
Attendance: Maintain regular attendance as per company guidelines.
Qualification Requirements
Experience: Previous experience in housekeeping or a supervisory role is preferred.
Leadership Skills: Strong leadership and communication abilities to manage and motivate a team.
Attention to Detail: High attention to detail to uphold cleanliness and quality standards.
Customer Service: Commitment to providing excellent customer service and addressing guest needs promptly.
Knowledge: Basic knowledge of cleaning equipment, supplies, and safety procedures.
Physical Ability: Capability to perform physical tasks, including lifting, pushing, and using ladders.
Flexibility: Ability to adapt to changing demands and work in a fast-paced environment.
Problem-Solving: Strong problem-solving skills to address issues effectively and efficiently.
Professionalism: Maintain a professional appearance and demeanor at all times.
Additional Requirements
Ability to work efficiently and independently in a fast-paced environment.
Proficiency in Spanish preferred.
Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise.
Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
Ability to work a flexible schedule, including weekends and holidays.