Hotel Supervisor

About the role

Yugo Guest Suites is a 30-room hotel attached to Yugo Urbana Illinois. The Hotel Supervisor plays a key role in delivering an outstanding guest experience by ensuring a welcoming, professional, and efficient environment. This role oversees front desk operations, guest interactions, and administrative tasks while supporting the overall success of the hotel.

Responsibilities

• Serve as the first point of contact for guests, warmly greeting and engaging with visitors.
• Promptly respond to guest inquiries, requests, and concerns, ensuring high levels of satisfaction.
• Oversee the cleanliness and general upkeep of guest rooms, lobby, and shared spaces, addressing any deficiencies.
• Ensure all rooms meet the company’s cleanliness and quality standards before guest arrivals, including engaging in required cleaning procedures.
• Plan and prepare for daily check-ins and check-outs to optimize guest flow and minimize wait times.
• Supervise front desk and housekeeping schedules and assignments to ensure timely room turnover.
• Manage daily front desk operations, including answering phones, responding to emails, and handling guest reservations through MEWS Property Management System (PMS).
• Maintain accurate guest bookings and update availability on all listing platforms (Booking.com, Expedia, Airbnb, etc.) to maximize occupancy and revenue.
• Ensure accurate integration with PMS and third-party booking sites to prevent overbookings.
• Process guest payments through third-party and direct bookings.
• Analyze booking trends and make recommendations for adjustments to pricing strategy to maximize revenue.
• Ensure all company policies, procedures, and safety protocols are followed, including emergency response, health codes, and energy conservation measures.
• Professionally respond to all customer reviews on all platforms in line with Yugo standards.
• Maintain an organized front desk area, filing necessary documentation and managing administrative tasks efficiently.
• Support operational needs by completing additional tasks as assigned.

Requirements

• Minimum of 2 years’ experience in front desk hotel operations.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Strong problem-solving skills and attention to detail.
• Professional appearance and adherence to uniform standards.
• Ability to multitask in a fast-paced environment while maintaining a friendly demeanor.
• Experience utilizing PMS, preferably MEWS.
• Experience working with and integrating third-party booking systems.
• Intermediate skills in using MS Office and online systems/databases.
• Resilience and adaptability, as well as cultural diversity awareness.
• Ability to maintain open communication with General Manager and Maintenance Supervisor.
• Experience supervising front desk and/or housekeeping team.
• Hospitality/customer service experience.

Benefits

• Competitive salary of $24–$26/hour.
• Generous benefits package, including health, dental, and vision.
• Company-paid short-term disability (STD), long-term disability (LTD), and life insurance.
• 401k with 4% employer matching.
• Three weeks of PTO.
• Paid wellness time.
• Paid volunteer time.
• Paid YuDay.
• Parental leave.
• 11 paid holidays.