Resort Services Supervisor

Westgate Resorts · Orlando, FL · 3 wk ago

On-siteCustomer Service$40k/yrFull-time

About the role

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences while supporting your career growth at this location or across 60+ resorts company-wide.

Responsibilities

Notify telephone company of switchboard operational difficulties reported by operators.
Maintain record of incoming and outgoing long-distance and tie-line calls, noting duration and time of calls.
Compile a phone directory, arrange for distribution to designated personnel, and keep record of directories distributed.
Assign switchboard positions.
Determine work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Assign duties and examine work for exactness, neatness, and compliance to policies and procedures.
Study and standardize procedures to improve efficiency of subordinates.
Maintain harmony among workers and resolve grievances.
Prepare composite reports from individual reports of subordinates.
Adjust errors and manage complaints.
Train new team members and keep attendance records.
Ensure faxes and mail are distributed and handled correctly.
Conduct a daily audit and trace any questionable phone problems.

Requirements

1 year previous supervisory experience in a call-center environment required.
Must be able to work second shift, weekends, and holidays.
Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
Excellent customer service skills to ensure every guest is welcomed and assisted.
Strong communication skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented manner.
Required to pass a background check, drug test, and prove eligibility to work in the United States.

Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.

Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Benefits