Assistant Supervisor, Resort Services

About the role

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Responsibilities

• Ensure a safe environment for all ambassadors, guests, and animals
• Oversee the teams that are cleaning restrooms, sweeping pathways, and clearing restaurant tables
• Create and maintain team's daily rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Responsible for the development of trainers and ambassadors by providing training, feedback and coaching
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Perform other miscellaneous tasks as required

Requirements

• High school diploma or equivalent preferred
• Leadership experience preferred
• Basic computer skills needed
• Valid state driver's license preferred
• At least 18 years old
• Ability to complete provided CPR/AED training
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to walk in sand
• Five full days of open availability (Full time)
• Three full days of availability (Part time)
• Availability to work varying shifts or hours based on park hours (Open 4am-1230pm, Mid 9am-530pm, Close 130pm-1000pm)

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan