Resort Services Supervisor

__vacancyopjusttionswidget.opt-Type of Employment__ Full-time __jobinformationwidget.freetext.LocationText__ Orlando, FL __jobinformationwidget.freetext.SalaryText__ 17 - 18.5 USD HOURLY __vacancyopjusttionswidget.opt-Division__ Resort Ops __vacancyopjusttionswidget.opt-Career Site Category__ Resort Operations Apply Shortlist Company Description The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description As a Resort Services Supervisor, you will: Notify telephone company of switchboard operational difficulties reported by operators.Maintain record of incoming and outgoing long distance and tie line calls, noting duration and time of calls.Compile a phone directory, arrange for distribution to designated personnel and keep record of directories distributed.Assign switchboard positions.Determine work procedures, prepare work schedules, and expedite workflow.Issue written and oral instructions.Assign duties and examine work for exactness, neatness, and compliance to policies and procedures.Study and standardize procedures to improve efficiency of subordinates.Maintain harmony among workers and resolves grievances.Prepare composite reports from individual reports of subordinates.Adjust errors and manage complaints.Train new team members and keep attendance records.Ensure faxes and mail is distributed and handled correctly.Conduct a daily audit and trace any questionable phone problems. Qualifications To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. Requirements 1 year previous supervisory experience in call-center environment required.Must be able to work second shift, weekends and holidays.Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.Excellent customer service skills to ensure every guest is welcomed and assisted.Strong communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented manner.Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.Required to pass a background check, drug test, and prove eligibility to work in the United States. Additional Information Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision CoveragePaid Time Off – Vacation, Sick, and Personal Time to RechargePaid Holidays401(k) with Generous Company Match to Support Your FutureDaily Pay – Access Your Earnings When You Need ThemFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption AssistanceWellness Programs to Support Your Well-BeingFlexible Spending Accounts (FSA)Tuition Assistance to Help You Grow Your CareerMilitary LeaveEmployee Assistance Program (EAP) – Support When You Need It MostLife, Disability, Accident, Critical Illness, and Hospital InsurancePet Insurance for Your Furry Family MembersLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and MoreLow-Cost Gym MembershipNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ DependentsCareer Growth and Advancement OpportunitiesCommunity Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Apply Shortlist Share Seasonal Employment Opportunities With every season comes new scenery and new opportunities. Westgate Resorts is offering a variety of openings at some of our top destinations. Whether you are a former Team Member seeking employment or a current Team Member looking to start fresh then this may be the perfect fit! View Seasonal Roles Resort Services Supervisor __jobinformationwidget.freetext.LocationText__ Orlando, FL Apply