Resort Services Supervisor

Job Description

Pay Rate: $17.00/hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

What You Will Do as a Resort Services Supervisor

• Supervise and support Resort Services Operators to achieve service and performance goals.
• Monitor call metrics and provide coaching, feedback, and performance support.
• Resolve escalated guest and owner concerns professionally and efficiently.
• Conduct team meetings and communicate departmental updates.
• Train, mentor, and develop team members.
• Analyze performance data and prepare reports on service trends and customer satisfaction.
• Partner with leadership to improve processes and enhance the customer experience.
• Manage scheduling and attendance to ensure adequate coverage.
• Maintain compliance with company policies and service standards.
• Foster a positive, accountable, and team focused work environment.
• Perform other duties as assigned.

Qualifications

• 3+ years of Resort Services or customer service experience.
• 1+ year of leadership or supervisory experience.
• Experience leading teams in a high volume service environment.
• Flexibility to work nights, weekends, and holidays as needed.
• Knowledge of call center metrics and KPIs.
• Proficiency with CRM and call center systems (Salesforce, Zendesk, Five9, or similar).
• Ability to adapt in a fast paced environment.

What You Will Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

• Why Westgate?
• Comprehensive Health Benefits
• Paid Time Off
• Paid Holidays
• 401(k) with Generous Company Match
• Family-Focused Benefits
• Wellness Programs
• Flexible Spending Accounts (FSA)
• Tuition Assistance
• Loyalty Program
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance
• Low-Cost Gym Membership
• New! David A. Siegel Legacy Scholarship
• Career Growth and Advancement Opportunities
• Community Involvement

Additional Resources

• Required to pass a background check, drug test, and prove eligibility to work in the United States.
• Email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying if you have a disability and need a reasonable accommodation.