Resort Hotel Concierge

LIVunLtd is North America's leader in equipping, staffing, operating, servicing and activating events in fitness centers and amenity spaces of every type and style. Our services are retained by residential buildings, commercial buildings, corporate offices, hotels, spas, municipal recreation centers, campuses and even waterparks. We are known for our flair for luxury and the portfolio of the most notable properties, where you will find our amazing people, high‑quality equipment and engaging events and programming. LIVunLtd is seeking an exceptional, career‑minded Lead Concierge to oversee our guest services team in Queens, NY. This high‑profile, front‑facing leadership position requires immaculate polish, poise, and a sophisticated passion for ultra‑luxury hospitality, primarily catering to VIPs and premium guests who expect an uncompromising level of white‑glove service.

Responsibilities

• Represent LIVunLtd’s and the property’s style and embrace the culture of service of the brand.
• Act as the primary point of contact for ultra‑high‑end guest requests, including arranging private transportation, securing tables at exclusive or sold‑out fine‑dining establishments, and procuring premium tickets to in‑demand concerts, Broadway shows, and sporting events.
• Develop and leverage deep relationships with local luxury business owners, nightlife venues, and high‑end entertainment VIPs to offer unparalleled access to guests.
• Acquire extensive knowledge of the premises and nearby venues and businesses to make the most suitable recommendations.
• Maintain absolute confidentiality and discretion regarding high‑profile guests.
• Masterfully resolve sophisticated guest complaints and requests with tact, speed, and diplomacy.
• Manage daily desk operations, enforce quality‑control standards, resolve operational bottlenecks, and maintain a pristine, sophisticated concierge workspace.
• Adhere to all LIVunLtd policies and procedures, and productivity standards.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

Qualifications

• Minimum of 3–5+ years of concierge experience within a luxury environment (e.g., Forbes 5‑Star/AAA 5‑Diamond hotels, high‑end casino resorts, elite private clubs, or ultra‑luxury residential properties). Entry‑level applicants will not be considered.
• In‑depth, elite knowledge of New York City’s luxury dining, entertainment, premium travel options, and hidden gems.
• Exceptional emotional intelligence (EQ), flawless verbal and written communication skills, and an immaculate professional presentation.
• High resilience and the ability to thrive under pressure in a fast‑paced environment.
• Legal right to work in the United States.

Benefits

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards
• Health Benefits
• Dental Benefits
• Vision Benefits
• 401(k) Benefits
• Life Insurance

LIVunLtd is an equal opportunity employer. All information provided will be kept confidential according to EEO guidelines.