Residential Platforms Manager

About the Role

We are seeking an experienced Residential Platforms Manager to lead the strategy, implementation, optimization, and ongoing support of primarily Yardi, On-Site, and all platforms used by the rental division. This role will serve as the primary owner of the platform, partnering with Operations, IT, leasing, finance teams, and third-party vendors to ensure the platform meets business objectives and delivers a seamless user experience.

Responsibilities

• Platform Ownership
  • Serve as the primary owner and subject matter expert for the Yardi/On-Site platform.
  • Evaluate and implement new Yardi functionality and modules.
  • Ensure platform stability, performance, security, and scalability.
  • Manage system configurations, releases, and upgrades.
  • Manage the platform support team, which uses Zendesk to track issues and requests.
  • Improve efficiency and workflows by identifying process gaps and streamlining platform-related operations.
  • Create and maintain Standard Operating Procedures (SOPs) for platform processes and support workflows.
  • Train staff and end users on platform functionality, updates, and best practices.
• Business Partnership
  • Collaborate with Property Operations, Accounting, Marketing, IT, and other teams.
  • Recommend best practices to improve efficiency and user experience.
  • Act as the liaison between Yardi and third-party vendors.
• Project & Delivery Management
  • Lead platform-related projects from planning through implementation.
  • Coordinate testing, UAT, deployment, and post-implementation support.
  • Manage project timelines, risks, and stakeholder communications.
  • Ensure successful adoption through training and documentation.
• Platform Operations
  • Oversee issue resolution with internal teams and vendors.
  • Maintain platform documentation and support processes.
  • Identify opportunities for automation and operational improvements.
• Leadership & Collaboration
  • Partner with Product and software teams.
  • Mentor and support team members reporting to this position.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• 5+ years administering, implementing, or managing the Yardi platform.
• Strong knowledge of Yardi Voyager and related modules.
• Experience managing software platforms or enterprise applications.
• Strong understanding of software implementation and system lifecycle management.
• Excellent project management and organizational skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred Qualifications

• Experience with Yardi modules such as RentCafe, CRM, Payment Processing, Elevate, Resident Screening, or Revenue Management and On-Site leasing.
• Experience with system integrations, APIs, and third-party vendors.
• Knowledge of SQL, reporting, or business intelligence tools.
• Experience with SaaS and cloud-based applications.

Benefits

• Multiple medical plans to choose from.
• Dental and vision coverage.
• Life insurance, short-term disability, legal, and identity theft protection.
• Company-paid life insurance and long-term disability.
• Employee assistance program.
• Paid time off and paid holidays.
• 401k with company match.

Pay

$155,000 - $170,000 / year

We may utilize an Automated Employment Decision Tool (AEDT) to assist in evaluating candidate qualifications. Candidates who require an alternative selection process or reasonable accommodations may contact national_recruiting@fsresidential.com. NYC residents may request information about the AEDT under Local Law 144 by emailing the same address.