RESIDENTIAL MANAGER

Key Responsibilities

• Provide direct supervision, coaching, and performance management for Lead Staff and Direct Support Professionals.
• Conduct regular supervision meetings, staff development sessions, and performance evaluations.
• Mentor employees and provide ongoing training to ensure quality service delivery.
• Interview, evaluate, and recommend candidates for DSP positions.
• Manage employee schedules, time-off requests, callouts, and staffing coverage.
• Maintain staffing levels while minimizing overtime whenever possible.
• Model appropriate workplace behavior, professionalism, and interactions with individuals served, families, and other professionals.
• Ensure implementation of Individual Support Plans (ISPs), treatment plans, and behavioral support strategies.
• Oversee daily operations of assigned residential sites to ensure high-quality care and support.
• Participate in interdisciplinary team meetings, care planning meetings, and individual reviews.
• Respond appropriately to emergencies, incidents, and crisis situations, including documentation and reporting requirements.
• Report medical concerns promptly to leadership and nursing staff.
• Cook up and support monthly recreational, social, and community activities for individuals served.
• Conduct and maintain competency in assessments and evaluations related to individual support needs.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 5–6 years of experience working with adults with: Intellectual and Developmental Disabilities (IDD) Behavioral Health diagnoses Substance Use Recovery Programs.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of regulations, policies, and best practices related to residential services and supports.
• Excellent communication, problem-solving, and organizational skills.
• Experience managing documentation, compliance requirements, and residential operations.
• Basic computer proficiency, including: Email Electronic documentation systems Payroll/timekeeping systems Internet-based applications.
• Valid driver's license required. Reliable personal vehicle with state-required liability insurance.
• Ability to pass all required background screenings, including FBI clearance, if applicable.
• Must obtain and maintain Medication Administration Certification.
• Ability to work flexible hours, including evenings, weekends, holidays, and on-call responsibilities.