Residential Manager

Full-time, onsite position located at 77 Trails End Road, Eureka, Montana 59917.

About the Role

As a Residential Manager, you will lead a team of Mentors and Shift Leads within your assigned house, ensuring a safe, nurturing, and structured environment for our students. This role requires hands-on leadership, excellent communication skills, and a heart for service. You will manage scheduling, safety, staff development, and the overall atmosphere and upkeep of your residential home.

Responsibilities

• Leadership & Staff Development
  • Supervise and support Mentors and Shift Leads.
  • Conduct weekly team meetings and ongoing training sessions.
  • Provide regular performance evaluations and disciplinary guidance as needed.
  • Collaborate with HR and the Program Director during the hiring process; make final hiring decisions.
• Program & House Operations
  • Delegate responsibilities and ensure smooth shift transitions.
  • Ensure the residential calendar is executed effectively.
  • Maintain a clean, well-decorated, and welcoming living space.
• Student Support & Safety
  • Monitor student progress and wellbeing during residential hours.
  • Implement treatment team directives and therapeutic strategies in the home.
  • Lead and document quarterly safety drills; ensure compliance across shifts.
• Collaboration & Communication
  • Attend and represent your house in weekly interdisciplinary Treatment Team meetings.
  • Conduct thorough shift-change meetings and communicate key updates to incoming staff.
  • Partner with clinical, academic, and program staff to ensure consistency in student care.

Requirements

• 21+ years of age or older
• High school diploma or equivalent G.E.D required; associates or bachelor's in human services, psychology, criminal justice, or related field a plus, but not a requirement
• Ability to pass pre-employment drug screen in concordance with Montana state laws
• Ability to pass federal and state background checks
• Current Montana driver's license or ability to obtain a Montana driver’s license upon hire
• Ability to perform CPR and First Aid
• Ability to apply provided training in safe verbal de-escalation and physical intervention with an upset or combative client

Qualifications

• Preferred: one year of experience working with adolescent populations and management experience
• Ability to plan, implement, and adjust to program or daily adjustments

Pay

$54,000 - $60,000 per year (DOE)

Benefits

• Medical, Dental & Vision Insurance – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match – Retirement savings with matching contributions after eligibility period.
• PTO & Holidays – Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges.