Residential Coordinator - Weekend Shift

About the role

FACETS is a non-profit organization that helps parents, their children, and individuals affected by poverty in Fairfax County. We provide wrap-around services and community partnerships to meet immediate needs and help individuals and families achieve stable housing.

Responsibilities

• Provides direct supervision, coaching, and training to Residential Support Staff to ensure effective service delivery.
• Builds respectful and supportive relationships with clients and staff to promote health, wellness, and stability.
• Maintains accurate documentation including incident reports, shift logs, room and facility checks.
• Facilitates life skills activities, groups, and community engagement.
• Handles escalated concerns, ensuring timely and appropriate response and resolution.
• Creates and maintains consistent communication channels with key stakeholders including RSS, Case Managers, the Shelter Facilities Manager, Operations Team, and Community Partners.
• Assists RSS and Case Managers to develop and monitor residents' individual service plans to support progress toward housing stability and personal goals.
• Attends team meetings, training, and case conferences.
• Conducts routine unit checks, fire drills, and safety inspections.
• Represents FACETS in the community, adhering to the agency's mission, vision, and code of ethics.
• Performs other duties as assigned.

Requirements

• Knowledge of current social services, homelessness, and housing issues and methods/approaches to address issues.
• Demonstrated experience leading a high-performing team.
• Knowledge or understanding of tenants’ rights and responsibilities as well as "strengths-based" case management.
• Ability to communicate clearly and concisely, both orally and in writing.
• Candidate must be able to lift items weighing 10-20 pounds.
• Candidates must possess a valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Candidates will be required to pass criminal background and Child Protective Services background checks.
• CPR Certification preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.

Benefits

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Full-time employees receive paid annual vacation and sick leave, paid holidays, and floating holidays.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long-Term Disability, Short-Term Disability, 100% employer-paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage and mobile data expenses.
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

Schedule

Flexible schedule to accommodate 24-hour operations.

Pay

$22-$25 per hour. FACETS offers a competitive salary commensurate with qualification/experience.