Residential Community Service Supervisor

About the role

The Residential Community Service Supervisor oversees assigned Residential Community Service Partners in their zone. This role involves providing nightly safety and security for residents, employees, families, and campus visitors, as well as the facilities of designated residential communities.

Responsibilities

• Staff Supervision: Provide supervisory support including training, scheduling, performance management, conducting performance evaluations, responding to incidents in the field, proofreading logs and reviewing reports, ongoing coaching of staff, acting as a liaison for the department with Residential Life staff and campus leadership, and participating on departmental hiring committees.
• Community Walks: Conduct community walks through assigned residential communities to ensure security and safety are maintained. Conduct lock-up walks to secure designated buildings, facilities, and bollards. Assist residents with lockouts, note and mitigate any policy violations, unsafe conditions, or maintenance issues within the community. Intercept unauthorized persons found in the community and respond accordingly with appropriate campus support units.
• Operations: Maintain current postings of pertinent information, maintain all email correspondences and reporting with constituents each shift, ensure zone logs and incident reports are proofread and complete before submission, maintain staff folders with training completion logs, counseling memos, vacation approvals, etc., maintain scheduling records for RCSP staff, calendar substitute pool usage to ensure proper payroll and budget tracking, attend meetings - RCSP Management meetings and check-in meetings with local Residential Life leadership, maintain current equipment inventories and inspect each item for needed repair or replacement.
• Training: Present presentations based on current needs or changes to policy or procedure. Create handouts and visual aids for the training and present the training to staff. Document the completion of training for all participants and maintain all assigned employee training files.
• Policies: Provide ongoing feedback to the Associate Director to reflect needed changes or development of procedures and policies that accurately reflect the current expectations and job responsibilities of Residential Community Service Partners. Document current procedures and policies following appropriate notification periods and reviews for best practice performance management with staff.
• Emergency Preparedness: Be familiar with and prepared to implement the UCSC/OES hazard/emergency procedures. Ensure staff are current with CPR/First Aid certification, Community Emergency Response Teams training, fire suppression training, blood borne pathogen training, and emergency plan training. Ensure staff are familiar with and able to provide leadership with local emergency response efforts according to the current Emergency Response Plan for that community. Ensure that all building fire extinguishers in the area of responsibility are inspected monthly. Be familiar with and able to instruct others in all training.
• Leadership/Disaster Management: Provide leadership during a crisis response where needed in furtherance of maintaining a safe and secure residential environment. Provide leadership during a disaster response until local management arrives and relieves you of command duties.

Qualifications

• High school diploma and/or equivalent certification and/or training.
• Previous experience or strong knowledge in security, safety, emergency, and/or disaster response practices and principles.
• Supervisory experience and ability sufficient to communicate expectations, set goals and objectives, motivate staff, give and receive feedback, and effectively address disciplinary issues.
• Experience working with and supporting communities from diverse backgrounds (e.g., ethnic and cultural, socioeconomic, religious, sexual orientation, and gender).
• Excellent communication skills with the ability to provide instructions, information, and ideas clearly in written and verbal communication.
• Customer service experience sufficient to interact in a positive and professional manner with all levels of personnel within the organization.
• Demonstrated basic computer skills: email, prepare documents, update databases and spreadsheets for tracking and calendaring.
• Ability to exercise judgment and discretion in dealing with sensitive and/or confidential personnel matters.
• Ability to engage in effective communication with diverse individuals and teams with an emphasis on de-escalation skills and clear communications.
• Ability to exercise tact and diplomacy at all times while interacting with others.
• Ability to work independently as well as part of a team.
• Ability to set and meet goals and deadlines.

Skills

• Security, safety, emergency, and disaster response practices and principles.
• Supervisory experience.
• Communication skills.
• Basic computer skills.
• Jurisprudence and legal knowledge.
• De-escalation skills.
• Teamwork and collaboration.
• Goal setting and meeting deadlines.

Benefits

Not specified.

Pay

Budgeted Salary: $70,000 / annually.

Schedule

Full-time, FixedPercentage of Time: 100%, 40 Hours per Week.