Residential Services Supervisor

About the role

The Salvation Army Family Haven Shelter in St. Louis, Missouri, is seeking a Residential Services Supervisor. This full-time position, offering a salary of $60,415.00 annually, involves supervising case management staff, implementing program activities, and ensuring high-quality client services.

Responsibilities

• Implement programmatic activities for various housing services provided at Family Haven.
• Ensure engagement of appropriate workflows and activities to reach contractual and agency outputs and outcomes.
• Monitor and evaluate the effectiveness of program services to ensure connection to case plan goals, making recommendations for improvements as needed.
• Stay updated on industry trends, best practices, and regulatory changes to ensure program compliance and effectiveness.
• Hire, train, and manage a team of professional staff (Housing Case Managers, Emergency Social Services Case Manager, Housing Liaison etc.), providing guidance, support, and performance evaluation.
• Conduct regular team meetings and one-on-one supervision providing case consultation, professional development, coaching, and addressing operational concerns.
• Ensure that case managers are adhering to program guidelines and delivering services in accordance with best practices.
• Develop and deliver training programs to enhance staff skills and knowledge related to housing support and case management.
• Ensure clients receive high-quality services, including appropriate assessments, referrals, and resource coordination.
• Oversee the intake, assessment, and case planning processes to ensure they are thorough and effective.
• Address and resolve complex or escalated client issues and complaints in a timely and professional manner.
• Collaborate with other service providers and community organizations to connect clients with additional resources and support.
• Conduct home visits with Case Managers as needed.
• Prepare and maintain accurate records, reports, and documentation related to client cases, program performance, and staff activities.
• Ensure compliance with all federal, state, and local regulations governing housing programs and services.
• Collect and review reports and statistics to ensure accuracy before regular and timely submission.
• Ensure data quality of client information entered into all required databases.
• Foster relationships with community partners, stakeholders, and local agencies to support program objectives and advocate for client needs.
• Participate in Continuum meetings, community meetings and forums to stay informed about local service issues and opportunities.
• Work closely with Shelter Administrator to develop and manage the shelter budget.
• Conduct tours of facility as needed.
• Participate in seasonal and emergency disaster training and response as needed.
• Maintain confidentiality and comply with Safe From Harm guidelines.
• Maintain a positive work atmosphere by acting and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors.

Qualifications

• Bachelor’s Degree in Social Work or human services-related field is required.
• At least 2 Years Experience performing or overseeing case management.
• Experience with supervision of others; preferably in a residential setting.
• Must be capable of passing The Salvation Army Motor Vehicle Record requirements.
• Experience working with homeless individuals is a plus.

Skills

• Knowledge Case Management Principles: Deep understanding of case management processes, including assessment, planning, implementation, coordination, monitoring, and evaluation of client services.
• Social Services and Resources: Awareness of community resources, social services, and referral systems to support clients' needs, including housing, healthcare, mental health services, and employment resources.
• Crisis Intervention: Techniques and strategies for managing and de-escalating crisis situations, including knowledge of emergency response protocols.
• Cultural Competence: Understanding of diverse populations and the ability to provide culturally sensitive and appropriate services.
• Data Management: Familiarity with case management software and data collection methods, including how to use data for reporting and improving services.
• Ethical Standards: Adherence to ethical standards and practices in case management, including confidentiality and professional boundaries.
• Problem-Solving and Critical Thinking: Skills to address complex client issues, develop effective solutions, and make informed decisions.
• Communication: Strong verbal and written communication skills to interact with clients, team members, and other stakeholders.
• Training and Development: Capacity to design and implement training programs for case managers, enhancing their skills and knowledge.
• Empathy and Interpersonal Skills: Ability to build trusting relationships with clients and staff, demonstrating empathy and understanding in interactions.
• Quality Assurance: Ability to monitor and evaluate the quality of case management services, ensuring that they meet established standards and continuously improve.

Additional Responsibilities

• Work closely with Shelter Administrator to develop and manage the shelter budget.
• Conduct tours of facility as needed.
• Participate in seasonal and emergency disaster training and response as needed.