Service Supervisor-Residential
DH Pace Company, Inc. · Atlanta, GA · 1 mo ago
On-siteManagementFull-time
Job Responsibilities
- Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
- Provide immediate problem-solving assistance to office staff/service technicians
- Constantly monitor service technicians’ schedules to maximize efficiency and profitability
- Track for jobs completed and place follow up calls to customers to ensure expectations were met
- Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
- Responsible for timely completion of all administrative paperwork associated with this position
- Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
- Participate in planning process and establishing department goals and objectives
- Other duties assigned by manager
Job Requirements
- A High School Diploma/GED is required
- A Bachelor's degree is preferred
- Management experience is preferred
- Experience using Microsoft Office applications is required
- A valid driver’s license and a good driving record are required
- The ability to effectively communicate with the customer and represent the company in a professional manner is required
- A strong aptitude for technical applications and mechanical systems is required
What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Pay
Competitive compensation with annual performance reviews
Schedule
N/A
Benefits
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
Qualifications
High School Diploma/GED required
Bachelor's degree preferred
Management experience preferred
Experienced using Microsoft Office applications
A valid driver’s license and a good driving record
The ability to effectively communicate with the customer and represent the company in a professional manner
A strong aptitude for technical applications and mechanical systems
Skills
Strong leadership skills
Customer service skills
Problem-solving skills
Time management skills
Administrative skills
Technical applications and mechanical systems knowledge
Benefits
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family